Aged Care specific CRM platform: Onboard Manager is designed to simplify the working lives of staff whilst providing real time information to executives and families. HR, Roster, Payroll and Billing functions are tailored to the industry to make fast, light work of historically burdensome operational tasks.

Romey was a mobile app & web interface running complex algorithms that connected models with photographers, whether in their hometown or whilst travelling, helping them grow their careers and connect with like-minded professionals. Web-based services provided a rich interface for companies, Agents and Bookers to access their roster or profile the database to advance their projects seamlessly.#GetFound.

MRR operates concessions within exclusive 5* hotels. This lucrative, seasonal business operates club-houses and provides tennis lessons to discerning clients. The highly skilled tennis coaches are sourced internationally, shipped in seasonally (with certain permanent exceptions) and housed locally. They undertake bespoke in-house sales/service training before being approved to provide lessons.

CFAO is a major division of the PPR, the world’s 3rd largest luxury goods group, and CFAO Automotive is the largest distributor of vehicles in the Africa area.As Commercial Director I had responsibility for the sale of domestic and commercial vehicles. I was brought in to revive the operation which was struggling with low moral, internal divisions and poor sales results.I restructured my staff into two teams (Commercial Vehicles vs. Domestic) of 6+ each, appointing a Sales Manager and Sales Executives per team. This new structure resolved existing personality clashes that had hampered growth, revitalised the teams, provided space to begin inducting & training new staff and allowed us to effectively focus skill sets for the different markets we were attacking. I out-managed a key staff member who was resistant to change, whilst introducing training and structured career advancement across the business unit. We achieved an outstanding reversal in sales, increasing Hyundai sales almost 400% over an 8 month period to achieve an all time high, and customer service levels dramatically improved. Reason for leaving: shareholding at Rault Leisure Group.Budgets: Accounts are valued at up to several million dollars per annum but more importantly must be very carefully managed, as the loss of a manufacturers distribution licence (for example the right to distribute Hyundai in a set region) would be almost instantly fatal to the distributor. Care must be taken to manage these accounts within the cultural framework of both the manufacturers and the marketplace to ensure a high level of customer satisfaction.

Emcar Ltd., (est. 1899) is separated into Business Units, motorcycles (Suzuki etc.) being the largest. The unit was operating successfully, however the operational structure was antiquated and delivery times were unacceptably slow. A bigger problem was new products entering the market such as Haojue, an almost identical 250cc product built in the same factory as the equivalent Suzukis but retailing for significantly less.I addressed process issues by redistributing the staff of 11+ into two sites - separating sales from pre-delivery tasks. I then undertook a review of all staff roles, reassigned or promoted as appropriate, and followed this with new staff hires. I implemented new, strict quality control and timeline revisions, dramatically reducing delivery times of sold bikes from 10 working days to 3 .Sales operations were also improved. The owner bet me we couldn’t sell 100+ bikes per month (the average was around 60-70). After 3 months our standard was 101-103. This was achieved through selective discounting combined with careful brand marketing of the Suzuki as the ‘original’. A highly successful Automotive Show stand I planned and managed contributed significantly to ensure the brand dominated. Sales, revenues and profits increased significantly, with only a managed reduction in profit margins on some models due to discounting.Budgets: Accounts are valued in the low million dollars per annum mark but more importantly must be very carefully managed, as the loss of a manufacturers distribution licence (for example the right to distribute Suzuki in a set region) would be almost instantly fatal to the distributor. Care must be taken to manage these accounts within the cultural framework of both the manufacturers and the marketplace to ensure a high level of customer satisfaction. I learned how to discover and show respect for diverse cultures, business and social, and developed skills for dealing in an international framework effectively.