Jerome Roberson Email & Phone Number

Timonium, Maryland

• Acquisition of new corporate and nonprofit accounts • Development and management of promotional campaigns and activities• Rapport development and maintenance with corporate and community stakeholders including, but not limited to store managers and corporate customers • Development of staff training protocols and procedures

Harrisburg, Pennsylvania Area

• Managed over 1800 passengers daily• Maintained a high level of customer service and communication using required observation and security techniques.• Advanced skills in security equipment including, Explosive Trace Detection, Computed Tomography X-ray, Heimenn X-ray, and Advanced Imaging Technology. • Oversight of the federal transportation-related issues during national emergencies• Operation of computer-aided dispatch systems, multi-channel radio console and multi-line… Show more • Managed over 1800 passengers daily• Maintained a high level of customer service and communication using required observation and security techniques.• Advanced skills in security equipment including, Explosive Trace Detection, Computed Tomography X-ray, Heimenn X-ray, and Advanced Imaging Technology. • Oversight of the federal transportation-related issues during national emergencies• Operation of computer-aided dispatch systems, multi-channel radio console and multi-line telephone• Daily maintenance of electronic surveillance equipment• Adherence to and extensive knowledge of standard operating procedures.• Mentored and managed new-hires during on-the-job training• Screened passengers, coordinated security, and gathered intelligence Show less

Cockeysville Maryland

• Managed over 296 employees globally • Planned, organized and hosted events and conferences • Organized and decorated special events to ensure staff/guest interest• Managed travel arrangements for VIP personnel and executive staff• Conducted facility tours • Maintained human resources records, recruitment, pre-employment screening and verification and hiring • Assisted staff with benefit programs and enrollment in accordance with federal and state laws • Data and… Show more • Managed over 296 employees globally • Planned, organized and hosted events and conferences • Organized and decorated special events to ensure staff/guest interest• Managed travel arrangements for VIP personnel and executive staff• Conducted facility tours • Maintained human resources records, recruitment, pre-employment screening and verification and hiring • Assisted staff with benefit programs and enrollment in accordance with federal and state laws • Data and documentation using HRIS systems• Provided technical support to customers using written and spoken German via voice and electronic communication • Troubleshooting and research of technical and issues.• Managed customer contracts according to company guidelines • Maintained product knowledge to retain and improve customer satisfaction • Escalated unresolved technical issues to appropriate staff in a timely fashion Show less

White Marsh, Maryland

• Assisted candidates with the registration and scheduling process.• Served as a processor for special events testing.• Utilization of OPS, RS, USR Main, and Avaya phone systems• Responded promptly to customer inquiries and requests via phone, email, and fax

Joppa, Maryland

• Monitored the site to ensure safety and security of distribution plant• Responsible for loss/theft prevention, camera monitoring, and alarms systems