Jerome Rustia Email & Phone Number

Makati, National Capital Region, Philippines

• Lead and supervise a team of service delivery professionals.• Provide guidance, support, and training to team members.• Develop and implement service delivery strategies to meet organizational goals.• Monitor and evaluate service delivery processes to ensure efficiency and effectiveness.• Build and maintain strong relationships with clients or customers.• Address client inquiries, concerns, and escalations in a timely and professional manner.• Establish and track key performance indicators (KPIs) related to service delivery.• Analyze performance data and prepare regular reports for management.• Conduct regular audits and inspections to identify areas for improvement.• Identify opportunities for process improvement and efficiency gains.• Collaborate with cross-functional teams to implement process enhancements.• Facilitate effective communication between different departments involved in service delivery.--------------------------------------Alltel Australia empowers businesses with telecommunications technology designed to help them thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted telecommunications provider, we continue working with clients from various sectors, including retail, banking, education and government, to improve and future-proof their business communications through services that span IP telephony, enterprise-level internet, business inbound numbers, advanced voice solutions, office phone systems and professional answering services.

• Assist businesses in hosting their websites, certificate renewal etc.• Provide excellent customer service via email and inbound call.• Escalate issues to next tier of support if deemed necessary.

• Assesses market competition by comparing the company's product to competitors' products.• Provides source data for product line communications by defining product marketing communication objectives.• Obtains product market share by working with sales director to develop product sales strategies.• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.• Facilitates inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.• Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.• Contributes to team effort by accomplishing related results as needed.

• Provide technical support, advice, and assistance to consumers with technical, hardware, and software system problems.• Deal directly with end users and effectively communicate answers in a way they can understand.• Escalate technical concerns to next tier of support when required.