Managing the teams in charge of the contracting of included and optional experiences (Dining, sightseeing activities,local experts) for the TTC tour brands , TTC Custom groups and Travel Corporation Asia ltd

Managing the admin team in charge of the database maintenance (Travel Studio) including Rates, Suppliers and information used to Quote and Operate Itineraries and packages by Travel Corporation Asia (TCA), and the TTC brands custom groupsManaging and mentoring the team of Supplier Relationship Managers contracting services (non hotel) across Europe with an "All hands on deck" approachEstablishing and adjusting contracting guidelines, allocating contracting tasks (new areas or service… Show more Managing the admin team in charge of the database maintenance (Travel Studio) including Rates, Suppliers and information used to Quote and Operate Itineraries and packages by Travel Corporation Asia (TCA), and the TTC brands custom groupsManaging and mentoring the team of Supplier Relationship Managers contracting services (non hotel) across Europe with an "All hands on deck" approachEstablishing and adjusting contracting guidelines, allocating contracting tasks (new areas or service types), setting deadlines, and managing to delivery in compliance with the business and markets requirements.Monitoring standards of procurements to ensure best quality for value at best conditions in line with both sustainability targets (Treadright Foundation) and safety standards (Due Diligence and Duty of Care)Providing training to the teams (system, business requirements, and business processes)Nurturing and managing the relationships with key suppliers and internal clients (sales offices, operations team)Liaising closely and regularly with the IT project team in charge of the operating system for troubleshooting, reporting defects or missing functionalities , providing business context and establishing new requirements for the system contracting and information databaseSupporting the US office as a Contracting and Database business champion in the system implementation , training and advising on business processes Show less

Managing and Organising the team in charge of the data cleansing and transfer of the Quote and Operations Service database from the current legacy system to the new software - Travel StudioEstablishing and documenting guidelines for maintenance, and contracting according to the new system, requirementsTraining and support of the Database and non Hotel contracting Teams

- Support to the President for both professional and private activities- Diary management, complex travel arrangements (flights, hotels, Visas) and expenses- Organization / coordination of meetings, calls, and events- Preparation of presentation materials and documents- Interaction with sales offices (Asia) and contracting team (UK)- Support of UK office when required- Project Management of private activities (Relocation, move, accounting)

- Contracting and Operations support (Hotels):Helpdesk activites and troubleshooting (Costing and Pricing, Contracting)TrainingTesting of new requirements prior releaseReviews of processes for Business ApprovalTransfer to Geneva -

Selling hotels and Deluxe Accommodations, ground services to the selected destinations: Mauritius & SeychellesCustomer Relations (enquiries, bookings,post travel queries)Database monitoring (watch and request updates of website)

Hotel Inventory Management - Hotel Purchasing - ContractingAnalysis of business processes and Requirements gatheringDocumenting system processesTestingSupport and Training on New Operating System (contracting and Hotel operations)

Researching, negotiating and contracting selected suppliers / services to ensure competitive rates and groups satisfaction on the regions of responsibility.Liaison with sales offices world wide to adapt and identify potential services to offer.

Accueil, information et prise en charge de la clientele Air France et Cies representees.Activites: Arrivees, Enregistrement et Gestion Enregistrement, Embarquement et Gestion Embarquement, et situations irregulieres (incidents, litiges etc)