I am a results-oriented professional with an impeccable list of accomplishments spanning over 30 years in management and operations. I am an extremely customer focused professional with excellent interpersonal skills and the ability to communicate with individuals of all levels. I have excellent customer service skills and I am able to communicate with internal and external customers in a gracious and professional manner, whether verbal or written. I have demonstrated success in developing high performance teams; driving productivity and boosting morale. In addition to that, I am a creative problem solver; proactive in implementing solutions for potential conflicts before they start. I conducted conflict resolution, harassment, sexual assault and diversity training and I reviewed employee complaints and ensured accurate and timely documentation of the concerns, or issues. I have the ability to build confidence and trust between my team members and management. One of my best attributes is being able to motivate employees to excel above and beyond. I am an excellent listener and use my sound decision making skills to ensure company objectives are met efficiently and effectively. I managed teams who reported to me on a daily basis. I coordinated schedules and staff meetings and I worked collaboratively with staff accountant to manage budget and control expenses. I implemented HR function which included recruiting, training and employee professional development. I coordinated the hiring process, including but not limited to conducting pre-employment background, drug screening and reference checks, negotiating salary offers, on boarding and issuing job confirmation letters and other internal communications. I am a well oiled machine making adequate decisions for my team.