Jerome Walker, Sr. Email & Phone Number

United States

P. O. Box 5245, Douglasville, Ga 30154

Being a results-oriented professional with an impeccable list of accomplishments spanning over 27 years in management and operations, I have developed a successful high performance team that performs at high levels to maintain clean environments for companies. In addition to that, I am extremely customer focused with excellent interpersonal skills and the ability to communicate with individuals of all levels. By keeping the communication lines open, people will be willing to give me feedback about their cleaning needs.

Carrollton, Ga 30117

• Drove sales in assigned area-increased new account sales by 25% • Drove financial performance of assigned accounts by keeping external customers happy, creating repeat customer for the company• Ensured compliance with company policies and procedures were followed by all team members• Showed, enforced, and provided direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.• Participated in community outreach programs, and encouraged and supported hourly Associates in serving as good members of the community.• Provided supervision and development opportunities for hourly Associates to better serve the company• Day-to-day Directors of Operations• Responsible for recruiting, training, compensation, benefits, employee development or performance management• Responsible for communication and interpretation of HR policies and procedures • Manages day-to-day HR functions, including planning, managing and coordinating HR tasks and activities• Enforced the Company's Open Door Policy by creating a user friendly- we care approach for the Associates, getting them to open up and communicate with management• Sales new account

Master'S Degree, Human Resources Management/Personnel Administration, General, 3.66

Activities and Societies: The National Society of Leadership and Success

Technical Management, Human Resources Management And Services, 3.64

Activities and Societies: National Honor Society