Jerome West, Mba, Cissp Email & Phone Number

This role ended in January, 2024.Product management leader for the Equinix storage as a service (StaaS) offering. Equinix representative to storage vendors. Responsible for driving Equinix go-to-market strategy commitments: marketing collateral, sales enablement, pricing and discounting strategy, operations, and engineering.• Initiated customer experience turnaround plan. Diagnosed customer pain points using support conversation text analysis.• Engineered improvements in product deployment process, customer support process, support representative training, and triage expertise. Implementation plan was developed as part of the 2024 budgeting and implementation cycle.

Greater Boston Area

• Collaborated closely with financial and military customers to ideate product solutions to address their information security and privacy pain points. Drove solution project management across internal stakeholders, including engineering and support, and partners, such as TUV Nord and Vmware. VxRail share grew from 25% in 2018 to 40% in Q2 2022 (IDC).• Led roadmap strategy, business case development, and provided direction using an Agile development framework. Drove estimates of YoY revenue lift derived from security improvements, folded into the annual operating plan. Analysis of Business Intelligence (BI) data to investigate usage patterns and detect security vulnerabilities. Assisted pre-sales IT security teams with risk assessment and incident response.• Built business case based on market data, consultant recommendations and customer feedback and gained buy-in for ~$3M in security initiatives. Example projects include EAL certification, STIG hardening automation package creation, Software Bill of Materials (SBOM) development and enhanced vulnerability closure timelines• Conducted competitive analysis to determine security certifications and features needed to maintain product leadership position or grow share. Ensured regulatory compliance to information security frameworks and standards: ISO 27001, NIST CSF and SP 800-53, GDPR, COBIT, STIG, PCI DSS, NERC CIP, HIPAA, and others. Achieved Common Criteria (ISO 15408) EAL 2+ certification. $3M investment to obtain Common Criteria EAL 4 certification which opened EU defense sector, growing sales pipeline in excess of $200M.

Greater Boston Area

Founded small-scale cryptocurrency mining project.• Sourced and assembled GPU-based cryptocurrency mining rigs. Co-located in Iceland tuned GPU’s and algorithms to optimize mining efficiency. Ceased operations following shifts in regulations and supplier economics.• Utilized financial and mining analytics to algorithmically maximize conversion to fiat currency.

Greater Boston Area

Financial management, capital planning and accounting of $1.7B personal lines book, including growth and profitability forecasting. Wrote executive-level monthly and quarterly business reporting, including recommendations for pricing and operational expenses.• Provided mentorship and direction for junior PL analyst team, took on competitive research SME role to anticipate competitive response and assess market conditions over geographic footprint. Strategic decisions included investing in individual agencies and territories, developing compensation plan to incent target customer segments.• Developed pro-forma financial scenario modeling to support budgeting and strategic decision-making. Business analytics to optimize financial performance, including use of financial analytics tools like Oracle Essbase, Oracle Anaplan, PowerBI, DAX, SQL and Excel.• Reduced operating expense by ~$100k following planning cycle.

Woonsocket, Ri

Innovated and managed outreach services for patients to improve medication adherence.• Conducted opportunity assessment, customer, and pharmacist feedback sessions to drive business requirements and software development. • Increased prescription sales by estimated 2M prescriptions per year, based on improved adherence metrics.• Forecasted yearly operational plan: software development, staffing, vendor expense, and store labor hours. Aligned finance and executive leadership teams on profit and loss (P&L), with reporting relative to forecast. Optimized business processes and provided quality metrics to Medicare regulators for therapy adherence tracking.

Los Angeles, Ca

Owned ~$50M P&L statement for wholesale distribution and manufacturing commercial insurance.• Achieved 8.2% P&L net margin following a turnaround from unprofitability, while growing revenue. $2.3M through sales and underwriting initiatives. Optimized Information Technology product interface, improving business process efficiency using 6-sigma method.• Led product management team assessment of a new-to-industry telematics service for small business. Developed customer requirements based on interviews and market research. Selected vendors based on cost metrics and capabilities.• Led analysis project of overhead costs. Integrated cost reporting from Ops, IT, UW and Sales into comprehensive review of variable costs on a per-policy basis. Results presented to SVP of business unit, and integrated into policy minimums strategy, as well as customer lifetime value analysis.

Waltham, Ma

Conducted market research to support turnaround strategy for internet of things (IoT) device revenue shortfall.• Determined new focus markets for business development efforts, increasing revenue by 48% between Q1 and Q2.• Evaluated product strategy of startup device makers to assist in bringing product to market.• Initiated business relationships with new product vendors by performing market research and analyzing entrepreneurial firms to determine competitive and technical advantage.• Drove internal relationships within Marketing and Business development groups to bring new products and services to market.

Led testing, design, and deployment of secure network infrastructure to support secure Department of Defense (DoD) encryption. Oversaw customer-facing onsite deployment across US and Global military sites. Delivered cyber security public key infrastructure (PKI) system to DoD ahead of schedule and under budget.• Led design, development, deployment and testing of secure Certification Authority and Registry network for use in a Public Key Infrastructure (PKI) enclave.• Designed virtualized network environment, including Active Directory Domain and Red Hat Directory config.• Configured networks and operating system software to meet Department of Defense project acceptance testing criteria

Supported multiple DoD projects throughout product development lifecycle including requirement development, system architecture, supplier selection, development, testing, installation, and support.• Developed simulations and requirements for proposal as part of multibillion-dollarHomeland Security project. • Led modeling and simulation effort on Homeland Security perimeter security project.• Co-designed system architecture using DoDAF framework for Homeland Security project.• Assisted Company-level process team in preparation for CMMi level 5 appraisal including ensuring process compliance, and maintaining database of process-related documents. • Given spot bonus for successful effort completing CMMi Level 5 audit

• Performed testing of Fiber-Optic networking systems with Verizon vendors including MahiNetworks and Lucent Technologies. • Tested optical linear and non-linear effects in both DWDM long-haul transport and Metropolitan Inter-office WAN systems. • Performed analysis of test results with members of vendor teams and Verizon team.• Deployed and administered a file, web, and print server for group internal use

Master, Business Administration

Activities and Societies: Student Alumni Council Consulting Group Wine Club

Master Of Science, Computer Engineering

Bachelor Of Science, Computer Engineering