Jerome Williams Email & Phone Number

Dallas, Texas, United States

As a Director of Franchise Operations, I am responsible for leading of team of Franchise Operations Consultants across a multi-state region. Serve as the primary point of contact for Franchise Consultants and a secondary point of contact for the franchisees. I work with the Franchise Consultants to achieve the quarterly goals set by the company at the beginning of the fiscal year. Work with the franchise consultants on brand standards alignment and execution of company initiatives.

Metarie, Louisiana, United States

As a Franchise Operations Manager, I provide operational and marketing guidance while leading through influence. I conduct gap analysis based on business planning, knowledge of basic business operations, guest satisfaction, and marketing effectiveness. I prepare weekly and monthly profit and loss statements, inventory reports, schedules, as well as payroll and training manuals. I oversee all new store openings within the designed territory, ensuring each store has been set up for success. I utilize historical cost performance and models to support a large volume of new business proposal activities. I also coordinate with the internal legal team and manage the default process for stores that are not upholding Smoothie King standards.Top Achievements: • Effectively develop, coach, and mentor 10+ Franchises.• Successfully diagnose and remove barriers affecting guest experience, store performance, and profit.

Metairie, Louisiana, United States

During my role as a Business Consultant, I assessed territory results to identify positive and negative sale trends. I made recommendations of different strategies and tactics to decrease negative sales trends. I ensured team members delivery of extraordinary customer service during interactions with guests. I analyzed each location’s guest service survey results and provided strategies for improvement. I conducted meetings with managers and implemented processes that maximized each store’s profitability and long-term success. I also assisted managers and owner(s) with the execution of company initiatives, processes, and compliance procedures. Top Achievements: • Managed a territory consisting of 49 privately owned locations.• Helped locations reach the company goal of 80% in satisfaction and 75% in speed of service.

New Orleans, Louisiana, United States

During my role as a Store Manager, I directed overall sales, hiring and retention, training, marketing efforts, as well as customer service strategies. I managed the Clearview, Riverwalk, Smoothie King Center, and Superdome locations. I executed company initiatives and procedures to ensure a timely rollout and introduction of new products. Top Achievements: • Doubled sales for the month of January, as per the budget for the Smoothie Kings Center.• Maintained location labor between the acceptable range of 18-22% by effectively scheduling, monitoring sales, and making changes as needed.

New Orleans, Louisiana, United States

As the Store Manager, I hired new staff, prepared the work schedule, assigned work positions, conducted opening and closing procedures, handled terminations. I supervised the team in all activities involved with operating the business. I tracked payroll, completed inventory counts, and made deposits of store funds daily. I implemented sales tactics which led to the store being number one in sales for the last quarter of 2010.Top Achievements:• Met company goals 103% by training and developing staff to be successful during the roll out of new products.• Reduced location shrinkage 22% by completing daily processes and investigating any suspected instances of internal theft.

New Orleans, Louisiana, United States

As the Assistant Manager at Walgreens, I managed payroll and assisted the store manager with all daily operations. I monitored audits and directed observation procedures. I received and posted all deliveries from vendors. I completed planograms and movement of inventory within locations of the store to effectively display merchandise. Top Achievements: • Protected the organization’s assets and resources by proactively controlling expenses.• Provided leadership, training, guidance, and support to team members that fostered continuous learning and improvement in performance.

New Orleans, Louisiana, United States

During my role as the Store Manager, I managed two store locations which consisted of 18 employees. I maintained relationships with vendors and ensured that all invoices were processed/paid in a timely manner. I served as a field trainer for the New Orleans. I also taught orientation classes and trained new managers, franchisees, and employees.Top Achievements: • Named Manager of the Quarter for the Second Quarter of Fy 07'.• Sustained store mystery shop scores between 90%-100%.