Jerome Willis Email and Phone Number

• Administered and managed Windows 2012/2016/2019,2022 Active Directory, DNS, DHCP, and built new windows physical/virtual servers as per the requirement of the project.• Responded to customer requests and responded to day-to-day administrative duties: Active Directory user and security group creation shares and designate permission and organizational units.• Actively managed workflow of VMware Storage backups imitating scheduled maintenance required• Designed, installed, configured, and managed virtual environments using VMware for on-premises infrastructure and Microsoft Azure for cloud services.• Led and supported migration projects from on-premises environments to Azure, ensuring seamless transitions with minimal downtime.• Monitored and optimized performance across both VMware and Azure platforms, implementing best practices for hybrid cloud operations.• Collaborated with the IT security team to enforce and monitor security policies and controls, ensuring compliance and data protection across both on-premises and cloud environments.• Managed virtual networks, storage, and compute resources in Azure, ensuring scalability, availability, and efficiency.• Provided technical leadership and support for disaster recovery and business continuity efforts, leveraging Azure's capabilities to enhance resilience.• Participated and constructed monthly Microsoft updates and security patching for Non-Prod and Prod server environments.• Deployed VMware security/bug fixes to ESXi hosts and MS Security patches to Windows servers including service packs and perform any other planned maintenance activities on an established cycle.• Utilized Cisco UCS Manager for Rack Blade System hardware support: Monitoring, upgrades, and new implementations.• Coordinated and performed physical to virtual migrations and the decommissioning of the migrated physical server.

• Deployed new production and test server instances via the Microsoft Azure (Iaas) service via public cloud computing platform.• Reacted to system errors and critical alerts via e-mail or monitoring system dashboard.• Provided Active Administration for user accounts (reset passwords, unlock accounts, address folder/file permissions security settings) Followed and executed Change Management process to address high availability servers; planning process, and implementation towards remediating on-going issues, or introducing new systems to the infrastructure• Installed/Configured Production/Development/Test Systems to support or enhance infrastructure solutions.• Supported VMware hypervisor version: ESX 5.5, 6.0, and 6.7 Participated in the 24/7 on-call weekly rotation and bi-monthly patching of servers.• Assisted with training new team members and mentors and provides guidance to less experienced personnel.• Ensured closures to incidents, requests and server builds meets the customer's expectations.• Responded to incidents and customer requests via Connect Now CRM system.• Evaluated and made new recommendations to infrastructure practices that helps to streamline processes.• Contacted and communicated hardware and application related support issues with 3rd party vendors to address symptoms and provide proactive solutions.• Responded to server decommission requests per infrastructure best change management practices.• Escalated incidents and requests when appropriate teams to address issues outside the Windows System Administrators boundaries (i.e., access, or environment).

• Provided daily support for multi domain Windows on VMware enterprise environment.• Troubleshoot complex hardware and software issues.• Interacted with IT Staff or vendors in performing dynamic testing, support and troubleshooting functions with very little to no supervision.• Assisted in maintenance and provided directions for level 1 and 2 team members with emphasis on documentation of procedures and processes.• Provided support for Active Directory services in a multi-domain environment.• Maintained and monitored the VMware ESX host environments.• Monitored virtual server performance and capacity to recommend upgrades, expansions, and reconfigurations• Participated in an On Call Support rotation and after-hours maintenance duties as required.• Completed assigned projects in a timely manager and produced documentation as required.• Performed other duties as assigned.

• Provided day-to-day Windows OS support responding to incidents, service request, change/problem management.• Contributed to training staff and creating SOP's and knowledge articles for the Service Now CRM system.• Worked knowledge of IBM Systems Director, Dell OpenManage, Cisco UCS Manager, and HP IRS, HP OneView.• Worked with 3rd Party vendors and internal customers, interfacing with management personnel, to accomplish requested technical tasks.• Moderated knowledge of VMware SRM, vRealize Operations Manager, Configuration and Update Manager.• Followed policies and procedures for change, problem, and incident management.• Performed planned Operating System upgrades in conjunction with the Server Engineering team.• Deployed VMware security/bug fixes to ESXi hosts and MS Security patches to Windows servers including service packs and performed any other planned maintenance activities on an established cycle• Coordinated and perform physical to virtual migrations and the decommissioning of the migrated physical server(s) Deployed new virtual servers via Ansible automation tool.• Monitored server activity (performance, uptime, CPU, hardware downtime) via infrastructure dashboard.• Provided IIS administrative support for company web base content; experience with IIS version 8.5 through version 10.• Typical support calls to address application pool memory issues, HTTP errors, and logon issues.• Participated in a 24/7 on-call rotation.• Responded and addressed server hardware issues; coordinated the hardware calls and established communication with the stake holders towards full server restoration.• Participated in after hours and weekend projects to address mass hardware upgrades, new software updates and OS patching via BigFix.• Supported VMware hypervisor version: ESX 6.5, address sever hardware failure, performance monitoring and VMware upgrades.• Assisted with Major incident Management calls, to address Tier1/Tier 2 hardware or application issues.

• Responsible for ensuring the smooth and effective operations of business applications and maintaining around the clock availability.• Worked collaboratively with Project Managers, vendors, and infrastructure teams to implement change requests, test/deploy new applications, and to address incidents/escalations.• Configured, tested, and deployed internal and external managed file transfer jobs using scripts created in GoAnywhere MFT software.• Frequently supported business applications included Bankers Dashboard, CASH Suite, Lotus Notes, Reg E Management, Jack Henry EOD processing procedures, Prologue, Silverlake Xperience Core Banking, and MST Loan Loss Analyzer.

• Deployed new production and test server instances via the Microsoft Azure (Iaas) service via public cloud computing platform.• Reacted to system errors and critical alerts via e-mail or monitoring system dash board.• Provided Active Administration for user accounts (reset passwords, unlock accounts, address folder/file permissions security settings).• Followed and executed Change Management process to address high availability servers; planning process, and implementation towards remediating on-going issues, or introducing new systems to the infrastructure.• Installed/Configured Production/Development/Test Systems to support or enhance infrastructure solutions.• Supported VMware hypervisor version: ESX 5.5 and 6.0 Participated in the 24/7 on-call weekly rotation and bi-monthly patching of servers.• Assisted with training new team members and mentors and provides guidance to less experienced personnel.• Ensured closures to incidents, requests and server builds meets the customer's expectations.• Responded to incidents and customer requests via Connect Now CRM system.• Evaluated and made new recommendations to infrastructure practices that helps to streamline processes.• Contacted and communicated hardware and application related support issues with 3rd party vendors to address symptoms and provide proactive solutions.• Responded to server decommission requests per infrastructure best change management practices.• Escalated incidents and requests when appropriate teams to address issues outside the Windows System Administrators boundaries (i.e., access, or environment).