• Responded to Help Desk requests via the ticketing system (Zendesk, Enchant) emails, telephone calls and walk-ins using email, telephone and in-person• Prepared, imaged, and deployed computers using Casper by JAMF, Apple Remote Desktop, and Microsoft Remote Connection• Created and managed user accounts in Active Directory and other systems; local desktop accounts and profiles and other systems (Mac OSX, iOS, Windows 7, Google Apps, VPN, Crush FTP, Digital Asset Management)• Managed and assigned licenses for Adobe CC, MS Office Suites, and Fronts (Universal Type Server by Extensis)• Managed and maintained hardware and software inventory• Managed and assigned IP Phone systems and provided phone extensions to end-users.• Provided computer training and IT orientation to new employees• Created instructional documentation for users, and documentation of procedures, protocols and methods for use within the IT department• Coordinated conference A/V systems, maintained A/V equipments.• Worked closely and confidentially with Human Resources on employee orientation and termination, as well as with Corporate Support teams on building operations, internal moves, security, and disaster recovery.• Planed and Participated in hardware and software roll-outs and upgrades, including peripheral.• Performed troubleshooting, diagnosing, solving and replacing parts. Makes backups of user data• Repaired and upgraded old installed systems, configured new systems. Documented the history of requests.