Jerome Adebayo

Jerome Adebayo Email and Phone Number

Customer Support Specialist | Expertise in Multichannel Support | Delivering Swift Resolutions & Building Client Trust. @ VigiLearn
Jerome Adebayo's Location
Lagos State, Nigeria, Nigeria
About Jerome Adebayo

Welcome to my Profile! With 9 years of experience as a dedicated Customer Support Specialist, I have honed my skills in delivering exceptional service and resolving complex issues to ensure customer satisfaction. My expertise lies in handling high-volume inquiries, providing solutions efficiently, and maintaining positive client relationships. I excel in both independent and team environments, leveraging strong communication and problem-solving abilities to drive customer loyalty and retention. Passionate about improving processes and enhancing customer experiences, I am committed to contributing to organizational success through continuous learning and adaptability.

Jerome Adebayo's Current Company Details
VigiLearn

Vigilearn

View
Customer Support Specialist | Expertise in Multichannel Support | Delivering Swift Resolutions & Building Client Trust.
Jerome Adebayo Work Experience Details
  • Vigilearn
    Customer Support Specialist
    Vigilearn Jan 2022 - Present
    Lagos State, Nigeria
    Manage 3 online platforms with records of over 7,000 users for 8 local and international institutions offering fully accredited and globally recognized online degree programs to individuals worldwideProvide tier 2 support solutions to ensure clients have the best learning experience interfacing with our products.Collaborate with cross-functional teams, working in sync to improve products and provide the best possible experience for all clients
  • Tek Experts
    Customer Service Representative
    Tek Experts Jan 2018 - Dec 2021
    Lagos State, Nigeria
    Managed a high-volume of customer inquiries via email, phone, and live chat, maintaining a response time of under 10 minutes.Achieved a customer satisfaction rating of 95% through effective problem-solving and empathetic communication.Implemented a new knowledge base system, resulting in a 30% reduction in average handling time for customer inquiries.Collaborated with the product development team to relay customer feedback, leading to the resolution of recurring issues and product improvements.Conducted regular training sessions for new support team members, ensuring alignment with company policies and service standards.
  • Guaranty Trust
    Call Center Representative
    Guaranty Trust Nov 2015 - Dec 2017

Jerome Adebayo Education Details

  • Lagos State University
    Lagos State University
    Computer Science

Frequently Asked Questions about Jerome Adebayo

What company does Jerome Adebayo work for?

Jerome Adebayo works for Vigilearn

What is Jerome Adebayo's role at the current company?

Jerome Adebayo's current role is Customer Support Specialist | Expertise in Multichannel Support | Delivering Swift Resolutions & Building Client Trust..

What schools did Jerome Adebayo attend?

Jerome Adebayo attended Lagos State University.

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