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Jerome Adebayo is listed as Customer Support Specialist | Expertise in Multichannel Support | Delivering Swift Resolutions & Building Client Trust. at VigiLearn, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Jerome Adebayo.
Jerome Adebayo previously worked as Customer Support Specialist at Vigilearn and Customer Service Representative at Tek Experts. Jerome Adebayo holds Bachelor'S Degree, Computer Science from Lagos State University.
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Welcome to my Profile! With 9 years of experience as a dedicated Customer Support Specialist, I have honed my skills in delivering exceptional service and resolving complex issues to ensure customer satisfaction. My expertise lies in handling high-volume inquiries, providing solutions efficiently, and maintaining positive client relationships. I excel in both independent and team environments, leveraging strong communication and problem-solving abilities to drive customer loyalty and retention. Passionate about improving processes and enhancing customer experiences, I am committed to contributing to organizational success through continuous learning and adaptability.
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Lagos State, Nigeria
Manage 3 online platforms with records of over 7,000 users for 8 local and international institutions offering fully accredited and globally recognized online degree programs to individuals worldwideProvide tier 2 support solutions to ensure clients have the best learning experience interfacing with our products.Collaborate with cross-functional teams.
Lagos State, Nigeria
Managed a high-volume of customer inquiries via email, phone, and live chat, maintaining a response time of under 10 minutes.Achieved a customer satisfaction rating of 95% through effective problem-solving and empathetic communication.Implemented a new knowledge base system, resulting in a 30% reduction in average handling time for customer.
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Jerome Adebayo works for VigiLearn.
Jerome Adebayo is listed as Customer Support Specialist | Expertise in Multichannel Support | Delivering Swift Resolutions & Building Client Trust. at VigiLearn.
Jerome Adebayo is based in Lagos State, Nigeria, Nigeria while working with VigiLearn.
Jerome Adebayo has worked for Vigilearn, Tek Experts, and Guaranty Trust.
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Jerome Adebayo holds Bachelor'S Degree, Computer Science from Lagos State University.
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