• Provide comprehensive support to Dev 1, ensuring smooth operations and effective collaboration within the development team.• Assist Dev Specialists and Senior Devs in analyzing database structures and offering valuable insights on new project features, contributing to informed decision-making and project optimization.• Accountable for determining and meticulously documenting project requirements, encompassing a spectrum from application and software specifics to overarching business needs.• Work closely with Project Managers to optimize all project facets, spanning the introduction of new applications or software, enhancement of work performance, refinement of business processes, and assessment of gaps and risks, all with a central focus on ensuring timely and effective project delivery.

• Analyzed and interpreted new change request requirements to develop and implement high-quality enhancements in MVC ASP.NET, HTML, CSS, and JavaScript on bell.ca, demonstrating proficiency in diverse programming languages and frameworks.• Maintained existing applications by proactively resolving defects identified by the incident manager, ensuring continuous functionality and user satisfaction.• Investigated incidents to identify root causes or optimize response times, leveraging analytical skills and technical expertise to enhance system performance and efficiency.• Collaborated with various teams involved in Site Operations and Site Production, fostering cross-functional teamwork and synergy to achieve project objectives.• Executed and/or participated in unit, system, and integration tests, ensuring the robustness and reliability of developed solutions.• Actively participated in process improvement initiatives, contributing valuable insights and recommendations to enhance workflow efficiency and productivity.• Provided support for bell.ca's applications and associated tools, ensuring smooth operation and optimal utilization of resources.

• Assumed responsibility for reporting tasks, including the creation and development of new reports, as well as the enhancement of existing ones, to ensure accurate and insightful reporting for decision-making purposes.• Conducted testing and implemented system configuration changes to rectify defects using established procedures and techniques, ensuring optimal system performance and functionality.• Ensured the development, adaptation, and maintenance of technical support documentation, knowledge base, and user guides by the team, in close coordination with the IT Support Manager, to facilitate efficient troubleshooting and user assistance.• Guided the team to adhere to Incident and Change Management procedures, ensuring compliance with application SLAs and maintaining high system reliability to meet business objectives.• Collaborated with team members to collectively identify areas for improvement, leveraging a deep understanding of technical and business requirements to drive continuous enhancement of operational processes.• Planned, organized, and executed on-site local hardware installations, configurations, and maintenance activities while ensuring uninterrupted operations.• Provided end-user support and monitored technology usage compliance on the call center floor, ensuring adherence to organizational policies and standards.• Demonstrated expertise in fostering effective relationships with peers and stakeholders, contributing to a collaborative and supportive work environment conducive to achieving organizational goals.• Possessed the ability to work autonomously and collaboratively within a diverse team environment, demonstrating adaptability and flexibility in achieving shared objectives.

• Spearheaded the installation, replacement, and configuration of Point of Sale (POS) systems and servers, as well as the deployment of software solutions, both remotely and onsite, ensuring seamless operational transitions and minimal disruption.• Implemented rigorous maintenance and troubleshooting protocols to uphold the integrity of LAN infrastructure, hardware, and software systems, fostering a resilient and reliable IT environment.• Provided comprehensive Level 1 desktop support, swiftly resolving technical issues and inquiries to maintain uninterrupted workflow and user productivity.• Facilitated effective communication and managed network termination procedures to guarantee uninterrupted internet and LAN connectivity, essential for sustained business operations.• Spearheaded the monitoring, coordination, and attendance of pending sales activities across various retail affiliates, including Supermarkets, South Star Drug, Handyman, and other RRHI affiliates, optimizing sales operations and enhancing customer service delivery.

• Executes efficient problem-solving strategies, delivering high-quality solutions promptly to minimize downtime and optimize productivity.• Utilizes a systematic approach to problem-solving, addressing issues at their root causes to implement lasting solutions and mitigate future occurrences.• Proactively implements measures to safeguard system integrity, including robust antivirus protocols, to prevent the proliferation of malware and ensure continuous system health.• Implements and enforces comprehensive information and security policies, ensuring compliance with industry standards and safeguarding sensitive data.• Ensures the continuous functionality of Point of Sale (POS) systems and peripherals, conducting regular maintenance and troubleshooting to minimize disruptions to business operations.• Provides comprehensive user training on POS systems, ensuring optimal usage and minimizing downtime due to user errors.• Collaborates effectively with vendors to resolve hardware and software issues promptly and efficiently, maintaining open lines of communication and swift problem resolution.• Communicates technical issues in a clear and understandable manner to end-users, facilitating efficient problem resolution and minimizing disruption to workflow.• Maintains availability and accountability by providing regular updates to store managers on whereabouts and availability for support and assistance.• Implements regular system backups to safeguard data integrity and facilitate swift recovery in the event of system failures or data loss.• Monitors and oversees sales data uploading processes in designated areas of responsibility, taking proactive measures to address any issues promptly and minimize disruption to operations.