-Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.-Respond to queries either in person or over the phone -Respond to email messages from customers seeking help. Install, modify, and repair computer hardware and software

Developed a Java based web application using Spring Boot and Thymeleaf Collaborated with Agile coaches to implement Agile methodologies, ensuring efficient project management and timely delivery.Managed 120 cross-functional teams using data analytics techniques to enhance overall productivity.Created Python automation scripts to optimize tasks and streamline workflows.Leveraged Postman for efficient API integration, facilitating seamless communication between software components.Utilized Tableau to generate insightful reports, providing stakeholders with actionable project insights.Proficiently used advanced Excel functions such as VLOOKUP and XLOOKUP for data extraction and analysis.

Engaged in a 24-hour collaborative programming project and developed a React Web Application and Virtual Assistant; making use of Artificial Intelligence, Machine Learning, and Natural Language processing.Led a team of 5 to win Best Conceptual design across implementation, collaboration, and presentation categories.Reduced customer call wait time by 60% elevating customer satisfaction and streamlining Business.

-Advise on planning, development, and implementation of technology solutions-Learned and used technologies such as Amazon Web Services(AWS), Microsoft Azure, Jupyter Lab to streamline Business processes.

•Participate in weekly panel discussions that focus on software engineering interviews and career opportunities•Complete software engineering assignments focusing on BigO, Hashtables, Linked Lists, Binary Trees, Stacks/Queues•Submit weekly HackerRank assessments•Serve as a campus ambassador and teaching assistantIncreased my code optimization skills by 50% during interviews

For 24 hours, my team and I stayed up and showed up. We were required to design, code, plan, and pitch a solution to an extreme issue with limited time and resources. I am so proud of what JCSU was able to come up with. We’re typically perceived as the underdogs within the HBCU community, so I am beyond elated that we were able to conquer and make it to the final round.We placed fourth and I am confident that we made a lasting impression and established a name for ourselves. I will forever hold high the gold and blue!! 💙💛 #botb #hbcubattleofthebrains #moretobattlefor #jcsu

Developed API using Data Structures to help sort data and manipulate for efficient business administrations.

Here I was a volunteer who specialized in counseling, Tennis Coaching, and Archery InstructingHelped organize and led events for kids in the age range 4yrs-16yrs