Jerome Bonnet Email & Phone Number

Toulouse Area, France

• Development of products from high-level concepts to product launch and handover to operational teams
• Drive technical specification, implementation, test and documentation
• Issue RFP toward potential integrators and software development contractors
• Coordination with product management team and operational teams upfront to implementation
• Coordinate with IT to support customr portal implementation
• Manage part of the product development roadmap

Toulouse Area, France

• Position: Product Development Project ManagerProject: Marlink X
• ChangeEnvironment: Agile Scrum, Satellite communications, Linux
• Responsible for the creation and the development of Value-Added Services
• Collection and analysis of business requirements
• Steering of bidding process including writing of request for proposal dossier, selection of suppliers, synthesis of proposal, submission to management and contractual negotiations
• Supervision of outsourced developments, deliveries and acceptance tests

Revel (31), France

• Management of the France Helpdesk team (6 persons)
• Management of technical projects - Deployment of applications and workstations for 500 users via WDS, GPO and customized MSI packages. - Coordination of projects with IT subcontractors and local branch IT engineers
• Design and implementation of solutions to improve the quality and the productivity of the IT Helpdesk service
• Responsible for the purchasing of IT equipment for the group (IT budget 250K€/year, Bid management)Key Achievements:- Implementation of a call-centre for the IT Helpdesk (TOIP Aastra)- Coordination of the deployment.

London, United Kingdom

• Provide 2nd and 3rd level of IT support to Bouygues Construction companies in the UK
• Manage a 2nd level IT support team (10 persons)- Assesses workload and allocates work to 2nd level IT engineers- Carry out annual appraisals, identifies training requirements and develops team’s skills- Coordinate day.
• Day to day IT support delivery- Prioritise and allocate calls received on the IT helpdesk- Ensure calls are attended and completed within our service levels- Coordinate resolution of complex calls with expert teams in.
• Maintenance, administration and recovery- Installation and administration of network equipments (server, switches, router, firewall)- Plan the renewal of the components of the network infrastructure and servers
• Project follow-up- Participates in the elaboration and implementation of our disaster recovery process- Organise the IT installation of new sites, including set-up of new network, servers, sever room, workstations.

London, United Kingdom

Provide 2nd Level IT Support to Bouygues Construction subsidiaries in the UK.

Nantes Area, France

Provide 2nd level IT support to Bouygues Construction companies in the Bretagne and Pays de la Loire area.

Engineer’S Degree, Mcsa Windows Server 2012

Windows Server 2012 certification qualifies for a position as a network or computer systems administrator or as a computer network.

Bac+3 Equivalent, It Support And It Management

Activities and Societies: Windows XP Windows Server NT4 Linux Novell Network Configuration and Troubleshooting LAN, WAN, TCP/IP Asset.

Engineer’S Degree, It Support, Bac+2 Bts Industrial Computing

Activities and Societies: IT Support Windows, Linux Network Configuration and Troubleshooting Application Development : Language C, C++.

Bachelor’S Degree, Mathematics And Technology, Bac E