Jerome Boyd Email & Phone Number

United States

Jacksonville, Florida, Us

Coordinate clinical process redesign, system build, system testing, and implementation of Epic within a major Epic implementation or upgrade project.• Worked as Epic Implementation Specialist alongside Project Managers to help coordinate Epic implementation and assigned to train Hospital staff on how navigate with in the Epic environment.• Provided guideline for Providers Clerks and Nurses support agents and Project Managers on Implementation of Epic system in the ClinDoc, Willow, ASAP, Ambulatory modules.• Completed scheduling, managed workflow support, worked closely with hospital leadership on day-to-day support needs. • Provided Level 2 to support for ATE and Physician.• Attend meeting with leadership and provide detailed and real time updates on status of hospital support Epic support tickets, adds and changes analysis to Epic environment, help to create laws and permissions level access to Epic environment for all hospital staff and contractors and provided solutions for any issues that arise.

•Lead the design, deployment, and management fo large- scale network infrastructures supporting over 400 usersacross multiple locations.•Implement advanced network security protocols, reducing security incidents by 40 percent.•Oversee the migration to cloud-based networkingsolutions, resulting in a percentagel increase in network efficiency and a percentagel reduction ni operationalcosts.•Collaborate with cross-functional teams to support critical network operations, ensuring 99.99% network uptime.•Provide mentorship and training to junior networkengineers, fostering a collaborative and knowledge-sharing environment.•Accountable for monitoring al TI issues and overseeing remediation efforts in close collaboration with ITteams. internal and external staff, and consultants.•Strong understanding of Windows Active Directory and networking technologies.

•Lead the design, deployment, and management fo large- scale network infrastructures supporting over 400 usersacross multiple locations.•Implement advanced network security protocols, reducing security incidents by 40 percent.•Oversee the migration to cloud-based networkingsolutions, resulting in a percentagel increase in network efficiency and a percentagel reduction ni operationalcosts.•Collaborate with cross-functional teams to support critical network operations, ensuring 99.99% network uptime.•Provide mentorship and training to junior networkengineers, fostering a collaborative and knowledge-sharing environment.•Accountable for monitoring al TI issues and overseeing remediation efforts in close collaboration with ITteams. internal and external staff, and consultants.•Strong understanding of Windows Active Directory and networking technologies.

Virginia Beach, Va, Us

• Review Call center agent patient outreach assignments on tracker board, daily performance, client call quality and assign and review task and roles of Team Leads• Work with I.T. Team and Team Leads to ensure Call Center Agents can conducts patient outreach utilizing virtual machine and call script, have access to Epic environments, able to access Microsoft Teams environments, etc.• Review call center agent appointment conversion in Epic PRD and report results and analysis to Board of Directors and other Leadership personnel• Coordinate clinical process redesign, system build, system testing, and implementation of Epic within a major Epic implementation or upgrade project.• Worked as Epic Implementation Specialist alongside Project Managers to help coordinate Epic implementation and assigned to train Hospital staff on how navigate with in the Epic environment.• Provided guideline for Providers Clerks and Nurses support agents and Project Managers on Implementation of Epic system in the ClinDoc, Willow, ASAP, Ambulatory modules.• Completed scheduling, managed workflow support, worked closely with hospital leadership on day-to-day support needs. • Provided Level 2 to support for ATE and Physician.• Attend meeting with leadership and provide detailed and real time updates on status of hospital support Epic support tickets, adds and changes analysis to Epic environment, help to create laws and permissions level access to Epic environment for all hospital staff and contractors and provided solutions for any issues that arise

Charlotte, Nc, Us

Work with multiple lines of businesses on fast pace and complex projects to define the projectscope,requirements, timelines, and delivery.• Facilitate requirements sessions, testing, and write user stores, use cases, and buildwireframes.• Act as SME to groom and estimate the requirements with the Scrum team• Document the BRS and the SRS that will be approved by stakeholders• Manage the sprint iterations and facilitate the demo implementation to the line of business• Ensure that all deliverables and times are met and documented

Sydney, New South Wales, Au

• Managed the daily operations of network systems, including troubleshooting, maintenance, and upgrades.• Designed and implemented VLANs, VPNs, and subnetting strategies to enhance network segmentation and security.• Conducted regular network performance analysis andoptimization, achieving a percentage] improvement ninetwork speed and reliability.• Configured and maintained Cisco, Juniper, and othernetworking devices, ensuring seamless integration withexisting systems.• Played a key role ni the deployment of VolP solutions.improving communication efficiency acros theorganization.• Compile and finalize annual and monthly compliancereports and assessments.• Hands-on experience inhardware troubleshooting.replacement, and network device deployment on-site.• Collaborate with systems administrators, technicaldevelopment teams, and operations staff on system and network infrastructure projects.