Image and deploy Laptops and PC's for Windows 10

Configured Windows 10 laptops for client's profile and setup email, printers and software requested.

Installed Desk phones and PC’s using VOIP, Installed Office 365 on the cloud. Supported Desktop clients on Dell Laptops for hardware and software break fix. Experienced with Service Now Ticket System. Imaged laptops and pushed requested software through SCCM Software Center. Configured and McAfee Encryption for login and Client’s Profile PIV cards for additional security access. Setup Blackberry and iPhones using XenMobile thru Citrix for clients. Supported 2 other remote sites. Deployed new laptops for refresh replacement and new hires. Supported HP network printers and installed local printers. Setup and installed Cisco desk phone. Configured and installed FDA proprietary software and access.

Provided software and hardware break fix for all clients and remote support for 14 other Cushman sites Member of the Call Center for all level of support. Setup and configured new client’s laptops, imaged laptops through SCCM 2012. Pushed software through SCCM. Responded to client’s issues through Service Now Ticket System. Reset passwords in Active Directory. Troubleshoot and resolved hardware.

Provided desk side and phone support for over 3000 office support client’s on Windows 7 and Office 2010. Imaged, configured and deployed new laptops to new clients and restored client’s data to new machine with minimal downtime. Setup and initialized Smart Media devices including iPads, tablets, iPhones and Droids phones. Responded to client’s issues through CMIS ticket system. Provided remote support to client’s at home and at various Verizon sites nationwide. Installed approved proprietary software on client’s laptops as requested. Strong knowledge of Windows 7, Office 2010 and MS Outlook/Exchange Server. Responded to trouble tickets at the desk and over the phone with minimal downtime for client. Provided desk side and remote phone support for clients in company headquarters and multiple Verizon site nationwide. .ENV: Client OS for Windows 7, MS Office 2010, Exchange, Symantec End Point Protection, Sophos Safeguard 6.0, CMIS Web Ticket System, ISYS imaging process, Verizon Global Wi-Fi, Junos Pulse for VPN, RSA Token, Verizon Universal ID, Lotus Sametime, Microsoft Lync 2010, Active Directory.

Performed network, desk side, and mobile support for senior management and administrative clients on Windows XP/7 and Office 2007/2010. Supported Gas Responders and Street Crews in trucks with Panasonic Tough Books using proprietary utility software and connection to the company network through a rocket modem in the trucks. Setup Excecutive and Client Video Conferencing using Tandberg and Cisco systems.