Jerome Carlo De Leon Email & Phone Number

In my role as a Benefit Claims Specialist at Benepass, I am responsible for thoroughly reviewing and assessing benefit claims to determine eligibility based on organizational policies. This ensures compliance and accuracy in all documentation. I analyze claim information for discrepancies and implement corrective actions to promptly resolve issues.

As a Customer Support Specialist at Bite Toothpaste Bits, I consistently deliver exceptional service, maintaining a 95% satisfaction rating over four years. I manage high volumes of inquiries, resolving 12 issues per hour on average, while leading onboarding and training for new hires in the support team. I effectively manage customer subscriptions through.

During my tenure at RLOVE, I verified account users to ensure compliance with security standards, maintaining the integrity of user data and fostering a secure environment for all users. I utilized Freshdesk CRM to manage and resolve user tickets efficiently, ensuring prompt responses and effective solutions to user inquiries. Additionally, I collaborated.

California, United States

At Kindly Care, I leveraged Salesforce CRM to connect caregivers with local clients through targeted outreach via phone and SMS based on specific matching criteria, facilitating successful placements. I also managed caregiver agreements, ensuring all prerequisites were met before and after client engagements, thus streamlining operations and maintaining.

In my role as a Chat Support Specialist at Redeeem, I was responsible for validating gift card transactions from sellers, ensuring authenticity and compliance with regulatory standards, thus maintaining trust and security in the marketplace. I provided live chat support to address inquiries from both sellers and buyers, facilitating smooth transactions and.

San Francisco Bay Area

As a Customer Support Specialist at Dote - The Mobile Mall, I managed customer emails and requests via Zendesk, delivering prompt and effective support, which significantly enhanced customer satisfaction and retention.

Greater Boston Area

As a Pet Care Coordinator and On-Call Manager at Baroo HQ, I worked closely with pet care providers and building management to resolve issues related to access to units, pet emergencies, and scheduling of shifts. I managed communication via Fontapp to address client queries, manage bookings, and upsell additional services. My role involved ensuring smooth.

Melbourne, Australia

As a Sales Representative at Phenix Trading (LEDSaves), I spearheaded initiatives under the government’s VEET Program to transition commercial spaces to energy-efficient LED lighting solutions. I effectively communicated cost-saving and environmental benefits to key decision-makers, conducted detailed assessments of client lighting needs, and delivered.

Israel

During my time as a Marketing Assistant at MuseValley, I conducted outreach to creatives globally via Skype, promoting a crowdsourcing marketplace platform and facilitating their sign-up process to expand the community of contributors.

We produce a business TV show entitled TALK BUSINESS 360 as well as TV commercials, which are broadcasted on major airlines and network TV. In addition, we produce Getaway Places TV, a travel destination TV show airing on the same venues.

Chicago, Illinois

In my role at Legalzoom Local, I managed inbound and outbound calls, connecting clients with local attorneys for free consultations or scheduling meetings. I also assisted clients in navigating the company website and addressed legal inquiries efficiently, utilizing research skills to provide accurate and timely information.

B.S. In Marine Transportation

Education record

Education record