In my role as a Benefit Claims Specialist at Benepass, I am responsible for thoroughly reviewing and assessing benefit claims to determine eligibility based on organizational policies. This ensures compliance and accuracy in all documentation. I analyze claim information for discrepancies and implement corrective actions to promptly resolve issues, enhancing the accuracy and integrity of claims processing.

As a Customer Support Specialist at Bite Toothpaste Bits, I consistently deliver exceptional service, maintaining a 95% satisfaction rating over four years. I manage high volumes of inquiries, resolving 12 issues per hour on average, while leading onboarding and training for new hires in the support team. I effectively manage customer subscriptions through Recharge, addressing subscription changes and cancellations, and handle chargebacks or disputes via Stripe, ensuring timely and accurate resolution. I optimize processes, reducing resolution time by 20%, and collaborate with product teams to address recurring issues.I’m proficient in customer support platforms such as Intercom (2019-2020) and Gorgias (2021-present), handling thousands of tickets with accuracy and professionalism. I also manage order logistics with Shipfusion and contribute to digital marketing by fostering affiliate relationships and promoting the Bite Toothpaste Bits brand on TikTok, enhancing visibility and engagement.

During my tenure at RLOVE, I verified account users to ensure compliance with security standards, maintaining the integrity of user data and fostering a secure environment for all users. I utilized Freshdesk CRM to manage and resolve user tickets efficiently, ensuring prompt responses and effective solutions to user inquiries. Additionally, I collaborated with developers to test app functionality, identifying critical issues for resolution and ensuring a seamless user experience across the platform.

At Kindly Care, I leveraged Salesforce CRM to connect caregivers with local clients through targeted outreach via phone and SMS based on specific matching criteria, facilitating successful placements. I also managed caregiver agreements, ensuring all prerequisites were met before and after client engagements, thus streamlining operations and maintaining compliance.

In my role as a Chat Support Specialist at Redeeem, I was responsible for validating gift card transactions from sellers, ensuring authenticity and compliance with regulatory standards, thus maintaining trust and security in the marketplace. I provided live chat support to address inquiries from both sellers and buyers, facilitating smooth transactions and delivering excellent customer experiences.

As a Customer Support Specialist at Dote - The Mobile Mall, I managed customer emails and requests via Zendesk, delivering prompt and effective support, which significantly enhanced customer satisfaction and retention.

As a Pet Care Coordinator and On-Call Manager at Baroo HQ, I worked closely with pet care providers and building management to resolve issues related to access to units, pet emergencies, and scheduling of shifts. I managed communication via Fontapp to address client queries, manage bookings, and upsell additional services. My role involved ensuring smooth operations, especially during off-hours, by handling urgent matters efficiently and maintaining high levels of client satisfaction.

As a Sales Representative at Phenix Trading (LEDSaves), I spearheaded initiatives under the government’s VEET Program to transition commercial spaces to energy-efficient LED lighting solutions. I effectively communicated cost-saving and environmental benefits to key decision-makers, conducted detailed assessments of client lighting needs, and delivered tailored proposals. My efforts successfully secured partnerships and consistently exceeded sales targets through strategic outreach and persistent follow-ups.

During my time as a Marketing Assistant at MuseValley, I conducted outreach to creatives globally via Skype, promoting a crowdsourcing marketplace platform and facilitating their sign-up process to expand the community of contributors.

We produce a business TV show entitled TALK BUSINESS 360 as well as TV commercials, which are broadcasted on major airlines and network TV. In addition, we produce Getaway Places TV, a travel destination TV show airing on the same venues.

In my role at Legalzoom Local, I managed inbound and outbound calls, connecting clients with local attorneys for free consultations or scheduling meetings. I also assisted clients in navigating the company website and addressed legal inquiries efficiently, utilizing research skills to provide accurate and timely information.