Jerome C. Handy, Msm Email & Phone Number

Houston, Tx, Us

Dayton, Oh, Us

- Supervises a team of IT professionals, delegates tasks, and evaluates overall team performance- Meets with other IT leaders to discuss implementing procedures, tools and policies to improve the quality and efficiency of the IT services we provide- Assigns tasks to techs and monitors progress and quality of the work performed.- Responsible for approval of all Security/Critical Windows updates (WSUS) for systems in our corporate and hosting environments and coordinates remediation for systems with failed updates- Coordinates with the Information Security team to deploy Windows updates to address specific vulnerabilities that have been identified by Information Security- Coordinates with Information Security to remediate potential malware threats, utilizing Sophos Central and local investigation of affection systems.- Creates documentation that details the application of our process and procedures to provide client with desired IT service or product.

Dayton, Oh, Us

-Deploys/maintains Windows and Linux servers across several domains to support company IT infrastructure needs across multiple sites-Utilizes RDP, VMWare vSphere and other tools to remotely manage servers and implement solutions in physical and virtual infrastructure environments-Deploys Windows updates to multiple clients using Windows Server Update Services and troubleshooting/resolves update failures-Manages user accounts and PCs on an organizational level using Active Directory, Desktop Central and proprietary tools and software-Creates/manages user email via Exchange 2013 and troubleshoots mail issues-Troubleshoots and resolves user workstation software/hardware issues

Houston, Texas, Us

-Performed troubleshooting procedures various hardware and software issues of failed servers using Linux-based software and tools-Performed data analysis of various hardware test failure outputs-Served as a lead/source of technical guidance to the repair team-Performed hardware diagnostics on several server platforms-Collaborated with Test/Product engineering to resolve hardware/test issues-Ensured that workmanship performed on customer products met defined quality standards-Collaborated with Test/Product engineering to resolve hardware/test issues-Contributed to decreasing company costs by limiting unnecessary vendor exchange-Responsible for system settings and configurations such as RAID settings, boot mode (Legacy/UEFI), network device settings, etc.

Master'S Degree, Security Management - Cybersecurity

Bachelor Of Science, Computer Engineering Technology