• Management of project orders from design through approval of submittals and commissioning• Review and approve performance calculations to insure compliance with client specifications• Coordinate with contractors, engineers, and vendors to develop the 3D models and 2D drawings.• Prepare 3D Models of conveyor equipment structures and foundations (using AutoCAD, and Autodesk Inventor software).• Prepare General Arrangements, Submittals Packages, and I&OM Manuals• Effective scheduling and prioritizing tasks with minimal supervision

• Created or modify existing hybrid fiber coax (HFC) and/or fiber • Designed extensions and complete small system redesigns, in accordance with customer design specifications.• Create drafts using AutoCAD, Magellan, and or other related software.• Utilized Magellan, AutoCAD or other customer specified software to post strand mapping data, complete large fiber designs, and to post fiber designs.• Produced consistent, high-quality HFC and/or fiber designs and drafts.• Processed engineering change orders to ensure that all related work is complete/accurate and that all related documentation is acquired and routed properly.• Performed quality checks on field mapping notes and/or map digitizing received from others to ensure that all drafting specifications and RF design specifications have been met.• Performed quality control checks on all designs to verify powering specifications have been met.• Provided necessary information to construction or maintenance team on a timely basis, including strand maps, design maps, and BOM's or digital files.• Maintained high level production rates to meet/exceed customer expectations.

• On-Site-End-User Support of 700 K-5th students HP G5-G8 Chrome books/HP AIO/IPADS • On-Site-End-User Support of 54 teachers and administrators HP 840 G1/G8 Windows 10 laptops. • Manage service request via ticketing system to meet SLA agreement• Utilize excellent customer service skills and exceed customers’ expectations• Manage and Support Lexmark Office/Desktop, Dell, HP, and Brother printers• Maintain and catalogue hardware /software inventory • Occasionally drive and support additional Clayton County Schools ES/MS/HS• Manage and Support Canvas, Google Classroom, Clever, IReady, and Rapid Identity(SSO)

• Design and draft refrigerated air duct-systems. • Prepare detailed working diagrams of machinery and mechanical devices, including dimensions, fastening methods, and other engineering information.• Design duct, fittings, diffusers, return boxes, and humidifiers based on CFM calculations. • Design custom sheet metal parts and associated dxfs for manufacturing.• Utilize the latest Autocad 2021, Inventor 2021, Naviswork 2021, Microsoft Office/Outlook to perfom job.

• Identify problems that should be escalated and escalate using correct process. • Support a team of 14-16 agents in resolving customer care and technical issues. • Provide training to agents on technology, products. and customer service processes. • Maintain appropriate records and prepared reports as required. • Participated in process improvement initiatives.

• Provide Last Tier Software/Hardware Support for Thinkpads, Thinkcentre, Thinkstations • Assisted technicians with customer escalations and problem determination.• Provided advanced technical support for Microsoft Office, Antivirus, and Networking.• Assisted field technicians through final problem determination of hardware and software.

• Provided advanced software and hardware support for IBM/Lenovo in warranty customers.• Provide last Tier support for in warranty customers and IBM employees. • Provide problem determination of hardware and software for ThinkPads, ThinkCentres, ThinkStations.• Provide problem determination Microsoft Office.

• Provided 4 weeks of training in Technical Support and Customer Service• Provide 1st Level support for IBM customers. • Provide problem determination of hardware and software for ThinkPads.• Resolved data flow issues between target systems and user software and hardware issues.• Ensured incident and problem management processes and procedures were followed and adhered to standards.

• Created or modify existing hybrid fiber coax (HFC) and/or fiber cable • Converted Verizon’s plant from plat maps, as-built, and construction drawings.• Captured important attributes specific to each pole off of the given pole sheet.• Located and captured each pole’s spatial attributes using Google Earth and pole data sheet• Captured data on scanned plats separating them by attributes such as County, District, and Land Lot. • Compared and fixed land surveys based on Google maps

• Short term assignment drafting in Revit and AutoCAD performing architectural layouts, assembly drawings and Bill of Materials (BOM's). • Updated CAD documentation based on field surveys • Modified and updated maps and construction drawings