Jerome Collins Email & Phone Number

Bibra Lake, Western Australia, AU

• Management of project orders from design through approval of submittals and commissioning
• Review and approve performance calculations to insure compliance with client specifications
• Coordinate with contractors, engineers, and vendors to develop the 3D models and 2D drawings.
• Prepare 3D Models of conveyor equipment structures and foundations (using AutoCAD, and Autodesk Inventor software).
• Prepare General Arrangements, Submittals Packages, and I&OM Manuals
• Effective scheduling and prioritizing tasks with minimal supervision

Tampa, Florida, US

• Created or modify existing hybrid fiber coax (HFC) and/or fiber
• Designed extensions and complete small system redesigns, in accordance with customer design specifications.
• Create drafts using AutoCAD, Magellan, and or other related software.
• Utilized Magellan, AutoCAD or other customer specified software to post strand mapping data, complete large fiber designs, and to post fiber designs.
• Produced consistent, high-quality HFC and/or fiber designs and drafts.
• Processed engineering change orders to ensure that all related work is complete/accurate and that all related documentation is acquired and routed properly.

Jonesboro, GA, US

• On-Site-End-User Support of 700 K-5th students HP G5-G8 Chrome books/HP AIO/IPADS
• On-Site-End-User Support of 54 teachers and administrators HP 840 G1/G8 Windows 10 laptops.
• Manage service request via ticketing system to meet SLA agreement
• Utilize excellent customer service skills and exceed customers’ expectations
• Manage and Support Lexmark Office/Desktop, Dell, HP, and Brother printers
• Maintain and catalogue hardware /software inventory

• Design and draft refrigerated air duct-systems.
• Prepare detailed working diagrams of machinery and mechanical devices, including dimensions, fastening methods, and other engineering information.
• Design duct, fittings, diffusers, return boxes, and humidifiers based on CFM calculations.
• Design custom sheet metal parts and associated dxfs for manufacturing.
• Utilize the latest Autocad 2021, Inventor 2021, Naviswork 2021, Microsoft Office/Outlook to perfom job.

New York, NY, US

• Identify problems that should be escalated and escalate using correct process.
• Support a team of 14-16 agents in resolving customer care and technical issues.
• Provide training to agents on technology, products. and customer service processes.
• Maintain appropriate records and prepared reports as required.
• Participated in process improvement initiatives.

New York, NY, US

• Provide Last Tier Software/Hardware Support for Thinkpads, Thinkcentre, Thinkstations
• Assisted technicians with customer escalations and problem determination.
• Provided advanced technical support for Microsoft Office, Antivirus, and Networking.
• Assisted field technicians through final problem determination of hardware and software.

New York, NY, US

• Provided advanced software and hardware support for IBM/Lenovo in warranty customers.
• Provide last Tier support for in warranty customers and IBM employees.
• Provide problem determination of hardware and software for ThinkPads, ThinkCentres, ThinkStations.
• Provide problem determination Microsoft Office.

New York, NY, US

• Provided 4 weeks of training in Technical Support and Customer Service
• Provide 1st Level support for IBM customers.
• Provide problem determination of hardware and software for ThinkPads.
• Resolved data flow issues between target systems and user software and hardware issues.
• Ensured incident and problem management processes and procedures were followed and adhered to standards.

Atlanta, Georgia, US

• Created or modify existing hybrid fiber coax (HFC) and/or fiber cable
• Converted Verizon’s plant from plat maps, as-built, and construction drawings.
• Captured important attributes specific to each pole off of the given pole sheet.
• Located and captured each pole’s spatial attributes using Google Earth and pole data sheet
• Captured data on scanned plats separating them by attributes such as County, District, and Land Lot.
• Compared and fixed land surveys based on Google maps

Menlo Park, CA, US

• Short term assignment drafting in Revit and AutoCAD performing architectural layouts, assembly drawings and Bill of Materials (BOM's).
• Updated CAD documentation based on field surveys
• Modified and updated maps and construction drawings

Bachelor'S Degree, Mechanical Engineering Technology

Associate Of Arts And Sciences - Aas, Mechanical Drafting And Design Technology

Associate Of Arts And Sciences - Aas, Architectural Drafting And Design Technology

Bachelor Of Applied Science - Basc, Computer Information Systems

Summer Enrichment Program

College Prep High School Diploma, Drafting