Jerome Deberteix Email & Phone Number

United Kingdom

 Fostering and building trust based relationships with key stakeholders ranging from IT to business, both SaaS and self-managed in the Benelux and France. Developing success plans outlining customer's KPIs, stakeholders, critical success milestones, and product adoption plan, boosting ARR increases and customer loyalty Collaborating with cross-functional teams to align with clients' SLAs, business strategy and goals, and maximise ROI Proactively educating clients on company products and services, collaborating with Sales, Education and Consulting teams to grow accounts

Maidenhead, England, United Kingdom

 Piloted team of six remote direct reports, based in EMEA Shaped Customer Success team through hiring and team-building Trained and mentored individuals; spearheaded OKRs, promoting two direct reports within months of joining Directed customer advocacy and engagement as well as CSQL initiatives, resulting in improved in-person event attendance (20% of base) and additional revenue for Sales and Services teams (+15%) Focused on customer success objectives and strategy; leveraged KPI dashboards, which led to optimised customer health, NPS, CSAT, as well as churn rate (kept under 10%) Collaborated with cross-functional teams to solve complex issues, increasing customer references in assigned territory (25%) Propelled territory-specific projects, such as tailored user groups and webinars, further influencing product roadmap discussions Advocated for pay equity and merit increase within team, achieving 100% employee retention

Maidenhead, England, United Kingdom

 Fostered and built trust based relationships with stakeholders ranging from individual contributors to C-Level, overseeing project management and $6MM cumulative ARR Used interpersonal and negotiation skills, combined with EQ and strategic thinking to maintain renewal rate over 92% Demonstrated creative thinking to proactively solve problems, keeping churn under 10% year after year Leveraged internal systems and dashboards, as well as critical thinking to forecast renewals accurately Developed success plans outlining customer's KPIs, stakeholders, critical success milestones, and product adoption plan, boosting multi-year renewals, annual ARR increases and customer loyalty Collaborated with cross-functional teams to align with clients' SLAs, business strategy and goals, and maximise ROI Proactively educated clients on company products and services, collaborating with Sales and Consulting teams to grow accounts Coached and mentored newly onboarded colleagues

Maidenhead, England, United Kingdom

Led Partner Success Program project at Alfresco, until the Hyland takeover

Maidenhead

Suggested enhancements - many of which were implemented, as Gainsight Steering Committee Meeting member

Maidenhead

Outperformed retention, growth and multiyear goals, qualifying for Presidents Club 4 consecutive years (2015-2018)

Reading, United Kingdom

- Owned commercial relationships of 100 small to mid-tier customers, providing service management- Secured existing business, by proactively renewing expiring contracts- Repeatedly identified cross selling/upselling opportunities

Maidenhead, Berkshire

- Drove software updates, upsells and cross sales, focusing on channel sales- Thrived as part of target-driven team- Overachieved target in 2007, which resulted in qualifying for Presidents Club

Slough, United Kingdom

Slough

Bts Commerce International, International Business, Trade, And Tax Law

French Qualified Technician Degree, state certified, prepared in two years

Baccalaureat A1, Letters And Mathematics

French equivalent to A-Levels