Jeromee Botones Email & Phone Number

National Capital Region, Philippines

●Manages all aspects of the accounts including but not limited to, ensuring that various client commitments are met, and overall financial commitments of the account are met.●Manages clients and ensures their ongoing satisfaction with the performance of accounts.●Ensures that employees are properly motivated, performance-managed, coached and developed.

Metro Manila

●Managed the day-to-day activities of a 16-member team.●Answered product-related questions, and oversaw TM’s work for quality and guideline compliance.●Provided coaching and encouragement to TM’s, including communicating team goals and identifying areas for new training or skill checks.●Interpreted data, analyzed results using analytics, research methodologies, and statistical techniques to identify TM’s opportunities and behaviors.●Created end of day reports of productivity and results.

Metro Manila

●Managed the day-to-day activities of a 10-member team.●Effectively coached and developed TM’s which resulted on them being promoted into a new role. ●Shared tips and best practices which resulted on the team being consistently at top 1-5 every period.●Created manuals and discussed options targeted at resolving even the most complicated customer issues.

Metro Manila

●Handled all incoming calls, and chats for satellite TV, and broadband service.●Assisted customers with sales, billing, and technical support-related inquiries.●Trained and managed new-hires for them to be ready in the Operations.●Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.