Jeromee Botones Email & Phone Number

National Capital Region, Philippines

• Manages all aspects of the accounts including but not limited to, ensuring that various client commitments are met, and overall financial commitments of the account are met.
• Manages clients and ensures their ongoing satisfaction with the performance of accounts.
• Ensures that employees are properly motivated, performance-managed, coached and developed.

Metro Manila

• Managed the day-to-day activities of a 16-member team.
• Answered product-related questions, and oversaw TM’s work for quality and guideline compliance.
• Provided coaching and encouragement to TM’s, including communicating team goals and identifying areas for new training or skill checks.
• Interpreted data, analyzed results using analytics, research methodologies, and statistical techniques to identify TM’s opportunities and behaviors.
• Created end of day reports of productivity and results.

Metro Manila

• Managed the day-to-day activities of a 10-member team.
• Effectively coached and developed TM’s which resulted on them being promoted into a new role.
• Shared tips and best practices which resulted on the team being consistently at top 1-5 every period.
• Created manuals and discussed options targeted at resolving even the most complicated customer issues.

Metro Manila

• Handled all incoming calls, and chats for satellite TV, and broadband service.
• Assisted customers with sales, billing, and technical support-related inquiries.
• Trained and managed new-hires for them to be ready in the Operations.
• Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.