Jerome Gonsalves Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Reported to CTO working on multiple projects across the Canadian market with multiple vendors for all facets of the company including Tech, Marketing, Change Management, HR, Legal, Franchisees, Finance Strategy & Insights, and Restaurant Development- SmartKitchen: Integrated a real-time order and driver tracking system into 600+ restaurants, reducing delivery times by 15% and cutting costs by 10%. Enabled white-label delivery via Uber Eats and Skip the Dishes on KFC platforms- Renegade: Spearheaded the development and launch of a global omnichannel eCommerce platform, leading a team of 10+ across architecture, development, and business. Increased eCommerce sales by 15% post-launch- 5D Process & DARE Decision making: Trained and supported 100+ employees on McKinsey’s 5D Process to enhance project accountability and decision-making, leading to a 10% improvement in on-time project deliverables- Asana: Led change management efforts and facilitated Asana training for 100+ staff, building cross-departmental workflows (Performance Marketing, HR, Finance, Tech) that improved task management efficiency by 35%

Toronto, Ontario, Canada

- Backoffice Systems: Deployed Clearview system to 1500+ restaurants, prioritizing a backlog of enhancements based on franchisee feedback. Refined vendor engagement process, increasing system efficiency by 40% and managing a $300K budget- Tandem – retired a complex archaic finance/supply chain system saving $500K+ annually- Windows 10 Remote Upgrades – Developed and implemented a remote Windows 10 upgrade solution for 1500+ locations, reducing onsite technical support needs and achieving $100K in annual savings- Information Warehouse Migration to Azure Cloud – Led the migration of 100+ servers and data warehouses to Azure Cloud, resulting in $300K/year in cost savings. Facilitated the migration of Canada’s data flows to a global platform, improving data accessibility by 100%- Process Improvement – Developed a business case for JIRA/Confluence, driving adoption across departments. Rolled out MS Teams and Azure DevOps, enhancing remote collaboration and reducing email traffic by 50% during the pandemic- Intake Process – Designed and built a request management tool in Azure DevOps, streamlining inter-departmental communication and reducing request processing time by 50%

Toronto, Canada Area

Toronto, Canada Area

Thornhill Office

o Managed multiple concurrent software and infrastructure projects for a variety of clients in different verticals (Expertech, AltaLink, Calgary Public Library, SNC Lavalin) with budgets up to $200k on time and under budget to secure marginso Manage Application Support retainer contracts for Mercedes Benz, Mazda, Foresters, Royal Building Products, PartSourceo Responsibilities include client engagement, project and resource planning, budget allocations, contract negotiations, content management, infrastructure and application architecture, financial reporting, RFP/RFQ Responses, authoring of Statements of Worko Manage resources including design, development and quality assurance groups throughout the entire SDLC model using Waterfall and AGILE development methodologies

o Developed a project plan to deliver an e-commerce site in 3 months. Created Product Requirements to define the product to the development team using Drupal, Ubercart on a LAMP stack. Lead QA on the website before launching on time and within the $10k budget.o Created product database of full warehouse inventory including product descriptions and images.o Conducted market research to build a marketing plan. Used Google Adwords to serve sponsored ads for specific targeted keywords. This increased traffic by 120% resulting in $3000 sales by the second montho Conducted SEO/SEM investigations and implemented a SEO plan to drive 30% more traffic to the website.o Operational: Handled order processing, emails, phone calls, requests and wholesale quotes for customers.

Program Manager for Yahoo Hispanic Americas and Yahoo Brazil for FrontPage and Search teams.

Yahoo Canada News Software Engineer

PERL developer for the FTD.com ecommerce platform.

Developed affiliate programs in PHP to allow referrals to membership sites to be paid out. Integrated credit card processing services in order to transmit funds.

Bachelor Of Mathematics, Computer Science

Project Management, Masters Certificate In Project Management

Professional program for Project Management.