Jerome Henriksen Email & Phone Number

Copenhagen Metropolitan Area

Faxe Ladeplads, Zealand, Denmark

Copenhagen, Capital Region, Denmark

Sagamihara, Kanagawa, Japan

Tokyo, Japan

Helping the client’s customer out with various assignments including:- Domain and user migration- Systems and OS upgrade- Deployment of hard- and software- Configuring workstations- Firewall setting specific to customer’s needs- Application support- General maintenance- Asset managementAssigned to work temporary at financial and banking firm, productioncompany and service company.

Greve Municipality

Responsibilities:- Responsible for assisting in daily infrastructure assignments.- Maintain and troubleshoot infrastructure through Active.- Directory and system tools that are implemented in Greve.- Maintaining and assisting in network troubleshooting.- Provide user and system support.- Documenting the procedure and system processes.- Participate in projects and upgrading platforms.- Create software package for installation on client computers.- Being the only person to participate in Operations team, Development team and Support team.- Assisting in various assignments to solve specific problems.- Responsible for document flow of internal and external correspondence.- Creating e-learning materials for end users.- Writing documentations for the software solution I created.Results:- Troubleshooting various Group Policy problems in coordination with Microsoft and reporting bugs.- Developed a new document handling system for ease of creating and managing document templates.- Implemented the document handling system with Fujitsu’s eDoc, a electronic record management system.- Effectively reducing the number of forms and templates to 30 percent of original numbers.

It Department

Responsibilities:- Project leader on upgrading to Office 2002.- Participate in upgrading Windows platforms to Windows 2003 and Windows XP.- Assisting in daily operations of infrastructure.- Converting their old application solutions to suite new platform.- Supporting company end users.Results:- Started the documentation processes for IT department.- Upgraded to Office 2002.- Developed template solution for Microsoft Word.- Transferred end user mails from Notes to Outlook, Exchange.- Developed Office 2002 templates.

Responsibilities:- Listening to customers and provide solution for their infrastructure.- Develop a customer specific applications in Windows platform and Office application.Results:- Assisted main speaker of Microsoft events for Microsoft Exchange 2000.- Developing mail based web solution up against Exchange.- Developed a Word – Outlook schedule extraction for Danish Ministry of Culture.- Advised the Danish Defense Department on Microsoft Outlook usage.- Developed a folder translation software from English to Danish.

Birkerød, Denmark

Responsibilities- Solving customer infrastructure problems.- On-site support.Results- On-site support at Royal Greenland.- Participated in Nokia Millennium Project with software deployment packages.- On-site support at Telia.

Responsibilities- Supporting all Microsoft product over telephone for the Danish market.- Supporting other softwares that the company has made a contract with.Results:- Cooperated with Microsoft on a IT tradeshow to promote and tell about Windows product at Microsoft stall.

Responsibilities:- Supporting Microsoft product over telephone for the Nordic countries.- Taking overflow calls from Nordic countries.- Stationed in Stockholm, Sweden.