What drives me in Information Technology is the solution of any assignment, whether the assignment is delivered by phone, mail or personal, I do enjoy the process of them. The motivation I get is from working with customer or alone, to solve the problem in a fast and efficient way. It is of utmost satisfaction to listen to happy customers after the end of an assignment. That drives me to give a better solution and service. I am a solution minded person.I do enjoy working behind the scenes in Operations so the system is working properly. Having working knowledge of servers and systems do enable me to give an optimum level of support and development of systems. Furthermore being able to troubleshoot and develop solutions does interest me, since my creativity and imagination are used.I do value fun and respectful workplace attitude.Professional skills I have utilized:Operation:- System management of Microsoft environment- Installation, deployment, setup and configuration of software and hardware- Creating deployment packages- User and system administration through Active Directory- Daily operations of Microsoft Applications and servers- Group Policy editing and trouble shooting- Printer settings and monitoringSupport:- Technical support on Microsoft applications- Onsite and offsite user and system support- Training and introduction of new software applications to users- Problem solving system and application failures- Registering and closing service desk calls- Creating e-learning materials for end usersDevelopment:- Mapping of users habits, needs and usage of applications suites- Determining requirement to the new system- Developing and customization of Microsoft Office- Developing Electronic Record Management System (ERMS)- Development up against Microsoft Exchange- Development of custom utilities with VB, VBA and VBScriptAdministration:- Administrating invoices to customers- Documenting processes and user guides- Project management