Jerome Joyce Email & Phone Number

Orlando, Fl, Us

Washington, District Of Columbia, United States

• Serve as an authoritative figure regarding guidelines and their underlying intent, providing expert interpretation and insights.• Develop comprehensive guidance materials as needed, ensuring clear and concise direction for colleagues and subordinates within thecadre and the broader Incident Management Workforce.• Assign tasks to subordinates based on established priorities, ensuring efficient resource allocation to meet operational demands.• Offer expert advice, counseling, and instruction to employees on both work-related and administrative matters, fostering theirprofessional growth and development.• Play a critical role in the hiring process by conducting candidate interviews for positions within the unit, and ensuring the selection ofqualified personnel.• Skillfully address and resolve employee complaints, and when necessary, escalate group grievances and more serious unresolved issuesto higher-level supervisors or managers.• Manage minor disciplinary actions, including warnings and reprimands, and provide recommendations for more serious disciplinaryactions when required.

Atlanta, Georgia, United States

• Successfully led recovery operations under extreme pressure, ensuring the effective coordination and execution of response effortsduring disasters.• Oversaw and provided guidance for regional-level support in response to both intentional and unintentional crises, disasters, andhumanitarian emergencies.• Managed the operations of emergency recovery programs, ensuring that all functional responsibilities were carried out effectively andefficiently.• Played a key role in developing and implementing standards, regulations, practices, training, and procedures to facilitate the recoveryprocess from various hazards, threats, and crises.• Applied policies and procedures encompassing the full range of Public Assistance Programs, including tasks such as disaster damageassessment, disaster survey coordination, and public assistance operations.• Offered expert advice, guidance, and technical assistance on laws, policies, and regulations to state and local governmental officialsinvolved in recovery efforts.• Managed construction projects and construction grants, ensuring efficient execution and compliance with relevant regulations.• Served as a subject matter expert on Public Assistance, specializing in data analytics, reporting, project formulation, and providingsupport to applicants in need of assistance.• Assisted the Section Chief in effectively delivering the Public Assistance Program, contributing to its success and efficiency.• Performed quality assurance and quality control (QAQC) on data entries within Recovery Tracker and the Enterprise Data Warehouse(EDW). Ensured the accuracy and completeness of project worksheets in the data management system.• Developed correspondence letters for applicants regarding project deliverables, maintaining effective communication throughout the recovery process.

United States

• Oversaw, directed, and ensured the successful delivery of the Public Assistance program in field operations, addressing program-related issues raised by staff, applicants, local entities, and other stakeholders during Presidential disasters.• Reviewed incident objectives and briefed Task Force Leaders, Crew Leaders, and assigned managers on their specific assignments,ensuring alignment with operational goals and objectives.• Made informed decisions and adjustments based on analyzed and validated information, optimizing program delivery and response efforts.• Collaborated with both internal and external stakeholders to ensure that operational objectives were met, fostering effective communication and coordination among teams and organizations.• Collaborated with FEMA's Disaster Recovery Teams to develop and implement comprehensive disaster response and recovery strategies. This included conducting assessments, vulnerability analyses, and the identification of critical areas for preparedness improvements. I also assisted in the creation of emergency response plans and procedures, ensuring alignment with federal regulations and guidelines.• Established and maintained effective communication channels with federal, state, and local agencies, fostering collaborative relationships. Coordinated disaster response efforts with external partners, including NGOs and private sector organizations, to streamline resources and support for disaster-affected areas.• Designed, organized, and executed training programs and tabletop exercises to enhance the preparedness of FEMA personnel. I also assisted in the development of realistic disaster scenarios for simulation-based training. After exercises, I conducted post-exercise evaluations, identifying areas for improvement and implementing corrective measures to strengthen response capabilities.• Facilitated interagency meetings and briefings, promoting collaboration among FEMA and other federal, state, and local agencies.

United States

• Coordinated the delivery of grant funding, working closely with Applicants to understand their recovery priorities, capabilities, and capacity to develop projects and participate in site inspections. This ensured that grant funds were effectively utilized for disaster recovery.• Provided personalized customer service to Applicants throughout the entire delivery process, from the initial Exploratory Call to the Recovery Transition Meeting. This approach ensured that the unique needs of each Applicant were met effectively, enhancing their overall experience.• Leveraging my customer service skills, I facilitated the complete delivery of all aspects of the Public Assistance program to Applicants. This encompassed applying policies and procedures to various tasks, including damage assessments, disaster surveys, and recovery operations, streamlining the process for Applicants.• Met with Applicants at various stages of the disaster recovery process, offering advice, guidance, and technical assistance on relevant laws, policies, and regulations. This ensured that Applicants were well-informed and supported throughout their recovery efforts.• Managed recovery programs and projects, which involved conducting site inspections, summarizing damages, communicating requirements for assistance, and effectively managing Applicant expectations. I also utilized FEMA's delivery model to track projects, ensuring efficient project management.• Actively collaborated with stakeholders on emergency management initiatives, participating in informational meetings, and engaging with the general public to communicate program eligibility requirements to a broader audience. This outreach played a vital role in promoting disaster recovery awareness and engagement.

United States

• Serve as part of the Region Four, Public Assistance Disaster Operations Branch's Field Deployment Team. Deploy as either a Program Delivery Manager (PDMG) or Program Delivery Task Force Leader (PDTL) in response to new disaster declarations, ongoing recovery operations within the region, and potentially national-level events as required.• Provide exceptional customer service to recipients and sub-recipients throughout the project development process of the public assistance program. Lead and manage staff in implementing the Public Assistance program in the field.• Provided essential administrative support to FEMA's operations, including managing schedules, coordinating meetings, and maintaining records. Developed and implemented efficient filing systems, ensuring easy access to critical documents. Supported the processing of personnel paperwork, assisting employees with HR-related queries and documentation.• Assisted in the preparation and monitoring of budgets for FEMA programs and projects. Conducted financial analysis to track expenditures and identify cost-saving opportunities. Collaborated with finance teams to ensure compliance with federal financial regulations and guidelines.• Conducted program evaluations to assess the effectiveness and efficiency of FEMA initiatives. Compiled and analyzed data to prepare detailed reports and recommendations for program improvements. Collaborated with FEMA leadership to present findings and implement action plans for enhancement.• Play a key role in determining the eligibility of Public Assistance funding for various project developments, ensuring compliance with program requirements and regulations.

Greater Atlanta Area

• Responsible for directly supervising Support Managers, Department Managers and Customer Service Managers.• Coordinated operations of non-food consumables generating over $200k weekly in sales, implementing strategic sales plans and maximizing sales.• Handled initial interviewing process, training, scheduling, coaching and evaluations of personnel.• Maintained inventory, ensure safety and comply with company policies/procedures and government regulations.Accomplishments:• Increased sales and reduced inventory shrinkage.• Exceeded expectations on yearly evaluations and recognized as a Role Model (highest rating).

Florida, United States

• Day-to-day production activity responsibility• Lead creative personnel through production meetings and conference calls to fine tune shoot details to ensure everyone is clear to move forward• Create and distribute accurate production documents, secure appropriate releases, production insurance, verify accuracy of all crew and vendor paperwork, oversee payroll and vendor payments and reconcile the budget.• Script breakdown and prepared budget• Prepared shooting schedule and production board• Coordination of film crews, including travel and accommodation requirements. • Location sourcing and management, casting, crew sourcing, equipment coordination, scheduling, logistics, callsheets and risk assessments. Budget creation and management.• Located and secured approval for land at low cost, assisted in casting, and provided input on final picture and sound edit for Senior Project.• Commended by Directors for sense of humor that played a key role in diffusing tension and ensuring successful shoots• Organizing and coordinating shoots; experience using production equipment. • Conduct script analysis and contribute to script changes

Fort Hood, Tx

• Trained, supervised and evaluated military and civilian personnel in maintaining military records and statistics for over 500 military personnel.• Oversight daily operations of Human Resources section for Military Units.• Identified deficiencies and recommended ways to improve the effectiveness and efficiency of the customer service program and provided recommendations to senior management for improvements.• Was responsible for development and implementation of team training plans and schedules.

Fort Hood, Tx

Provided retail ground refueling operations and aerial fuel support.• Was responsible for receiving, storing, issuing, dispensing and shipping of petroleum products.• Supervised and assisted in operation and preventive maintenance of POL storage and handling equipment.Accomplishments:• Reviewed more than 200 Medical Evaluation Board packets; led the section with highest number of administratively reviewed packets while maintaining quality.• Awards include 2 Army Commendations, 3 Army Achievements and 4 Certificates of Achievements.

Doctor Of Philosophy (Ph.D), Industrial And Organizational Psychology

Master Of Science (Ms), Entertainment Business

Bachelor Of Science (B.S.), Film/Cinema/Video Studies

Activities and Societies: Intern at WWE Member of the organization SPARK

Associate Of Arts And Sciences (Aas), Information Technology