Jerome Joyce Email & Phone Number

Washington, District Of Columbia, United States

• Serve as an authoritative figure regarding guidelines and their underlying intent, providing expert interpretation and insights.
• Develop comprehensive guidance materials as needed, ensuring clear and concise direction for colleagues and subordinates within thecadre and the broader Incident Management Workforce.
• Assign tasks to subordinates based on established priorities, ensuring efficient resource allocation to meet operational demands.
• Offer expert advice, counseling, and instruction to employees on both work-related and administrative matters, fostering theirprofessional growth and development.
• Play a critical role in the hiring process by conducting candidate interviews for positions within the unit, and ensuring the selection ofqualified personnel.
• Skillfully address and resolve employee complaints, and when necessary, escalate group grievances and more serious unresolved issuesto higher-level supervisors or managers.

Atlanta, Georgia, United States

• Successfully led recovery operations under extreme pressure, ensuring the effective coordination and execution of response effortsduring disasters.
• Oversaw and provided guidance for regional-level support in response to both intentional and unintentional crises, disasters, andhumanitarian emergencies.
• Managed the operations of emergency recovery programs, ensuring that all functional responsibilities were carried out effectively andefficiently.
• Played a key role in developing and implementing standards, regulations, practices, training, and procedures to facilitate the recoveryprocess from various hazards, threats, and crises.
• Applied policies and procedures encompassing the full range of Public Assistance Programs, including tasks such as disaster damageassessment, disaster survey coordination, and public assistance operations.
• Offered expert advice, guidance, and technical assistance on laws, policies, and regulations to state and local governmental officialsinvolved in recovery efforts.

United States

• Oversaw, directed, and ensured the successful delivery of the Public Assistance program in field operations, addressing program-related issues raised by staff, applicants, local entities, and other stakeholders during.
• Reviewed incident objectives and briefed Task Force Leaders, Crew Leaders, and assigned managers on their specific assignments,ensuring alignment with operational goals and objectives.
• Made informed decisions and adjustments based on analyzed and validated information, optimizing program delivery and response efforts.
• Collaborated with both internal and external stakeholders to ensure that operational objectives were met, fostering effective communication and coordination among teams and organizations.
• Collaborated with FEMA's Disaster Recovery Teams to develop and implement comprehensive disaster response and recovery strategies. This included conducting assessments, vulnerability analyses, and the identification of.
• Established and maintained effective communication channels with federal, state, and local agencies, fostering collaborative relationships. Coordinated disaster response efforts with external partners, including NGOs.

United States

• Coordinated the delivery of grant funding, working closely with Applicants to understand their recovery priorities, capabilities, and capacity to develop projects and participate in site inspections. This ensured that.
• Provided personalized customer service to Applicants throughout the entire delivery process, from the initial Exploratory Call to the Recovery Transition Meeting. This approach ensured that the unique needs of each.
• Leveraging my customer service skills, I facilitated the complete delivery of all aspects of the Public Assistance program to Applicants. This encompassed applying policies and procedures to various tasks, including.
• Met with Applicants at various stages of the disaster recovery process, offering advice, guidance, and technical assistance on relevant laws, policies, and regulations. This ensured that Applicants were well-informed.
• Managed recovery programs and projects, which involved conducting site inspections, summarizing damages, communicating requirements for assistance, and effectively managing Applicant expectations. I also utilized.
• Actively collaborated with stakeholders on emergency management initiatives, participating in informational meetings, and engaging with the general public to communicate program eligibility requirements to a broader.

United States

• Serve as part of the Region Four, Public Assistance Disaster Operations Branch's Field Deployment Team. Deploy as either a Program Delivery Manager (PDMG) or Program Delivery Task Force Leader (PDTL) in response to new.
• Provide exceptional customer service to recipients and sub-recipients throughout the project development process of the public assistance program. Lead and manage staff in implementing the Public Assistance program in.
• Provided essential administrative support to FEMA's operations, including managing schedules, coordinating meetings, and maintaining records. Developed and implemented efficient filing systems, ensuring easy access to.
• Assisted in the preparation and monitoring of budgets for FEMA programs and projects. Conducted financial analysis to track expenditures and identify cost-saving opportunities. Collaborated with finance teams to ensure.
• Conducted program evaluations to assess the effectiveness and efficiency of FEMA initiatives. Compiled and analyzed data to prepare detailed reports and recommendations for program improvements. Collaborated with FEMA.
• Play a key role in determining the eligibility of Public Assistance funding for various project developments, ensuring compliance with program requirements and regulations.

Greater Atlanta Area

• Responsible for directly supervising Support Managers, Department Managers and Customer Service Managers.
• Coordinated operations of non-food consumables generating over $200k weekly in sales, implementing strategic sales plans and maximizing sales.
• Handled initial interviewing process, training, scheduling, coaching and evaluations of personnel.
• Maintained inventory, ensure safety and comply with company policies/procedures and government regulations.Accomplishments:
• Increased sales and reduced inventory shrinkage.
• Exceeded expectations on yearly evaluations and recognized as a Role Model (highest rating).

Florida, United States

• Day-to-day production activity responsibility
• Lead creative personnel through production meetings and conference calls to fine tune shoot details to ensure everyone is clear to move forward
• Create and distribute accurate production documents, secure appropriate releases, production insurance, verify accuracy of all crew and vendor paperwork, oversee payroll and vendor payments and reconcile the budget.
• Script breakdown and prepared budget
• Prepared shooting schedule and production board
• Coordination of film crews, including travel and accommodation requirements.

Fort Hood, TX

• Trained, supervised and evaluated military and civilian personnel in maintaining military records and statistics for over 500 military personnel.
• Oversight daily operations of Human Resources section for Military Units.
• Identified deficiencies and recommended ways to improve the effectiveness and efficiency of the customer service program and provided recommendations to senior management for improvements.
• Was responsible for development and implementation of team training plans and schedules.

Fort Hood, TX

• Provided retail ground refueling operations and aerial fuel support.
• Was responsible for receiving, storing, issuing, dispensing and shipping of petroleum products.
• Supervised and assisted in operation and preventive maintenance of POL storage and handling equipment.Accomplishments:
• Reviewed more than 200 Medical Evaluation Board packets; led the section with highest number of administratively reviewed packets while maintaining quality.
• Awards include 2 Army Commendations, 3 Army Achievements and 4 Certificates of Achievements.

Doctor Of Philosophy (Ph.D), Industrial And Organizational Psychology

Master Of Science (Ms), Entertainment Business

Bachelor Of Science (B.S.), Film/Cinema/Video Studies

Activities and Societies: Intern at WWE Member of the organization SPARK

Associate Of Arts And Sciences (Aas), Information Technology