Jerome Palacoeur is a General Manager at The InterContinental Osaka at InterContinental Osaka インターコンチネンタルホテル大阪. He possess expertise in hotels, french, rooms division, pre opening, concierge services and 23 more skills. Colleagues describe him as "Jerome is, without a doubt, the best of the best when it comes to Guest Experience and Concierge services. He leads a team a the ANA InterContinental Tokyo that is second to none in terms of customer service and satisfaction. I have lived in Tokyo for 20+ years and have worked as a volunteer with Tokyo Here and Now, a program sponsored by the Tokyo American Club for newcomers to Tokyo. There is no other concierge remembered and mentioned by name on a repeated and favorable basis as Jerome. He is a well loved, almost iconic figure amongst the expatriates and clients that he serves. For years after their stays, people talk about the wonderful service and extra efforts that Jerome provides. My recommendation for anyone coming to Tokyo will always be the hotel where Jerome is. Hotels are brick and mortar and fungible. It is the service that differentiates them and Jerome provides the highest level of service and guest experience. He is the best of the best." and "Jerome has been of great service to our company over the past 4 years. He is highly professional, a perfectionist for details and operates at the highest level of personal integrity!"