Jerome Pandji Sakti Email & Phone Number

Melbourne, Victoria, Australia

I delivered high-quality, timely customer service to members and guests across multiple touchpoints during the week and on match days, enhancing their overall experience at every interaction point. In this role, I resolved membership inquiries through various channels including in-person at the Membership Services counter, email, inbound/outbound phone calls and website chat. Utilizing the Affinity CRM database, I managed critical member tasks such as processing financial transactions and maintaining accurate data for various service processes. I demonstrated adaptability under pressure whilst engaging with members in the reserve on match day, supporting member functions and consistently maintaining knowledge of MCC policies, event schedules (including AFL season, cricket season and special events) and OH&S protocols. I strived to ensure a safe and welcoming environment for members, patrons, staff and contractors alike.

Melbourne, Victoria, Australia

I managed day-to-day sales and replenished shelves with received stock while ensuring compliance with health and safety standards. I promptly addressed customer concerns, escalating major issues to supervisors when necessary. Handling inquiries over the phone regarding stationery, technology, and print/copy services was also part of my responsibilities. Furthermore, I trained new team members on company procedures and safety protocols, fostering cooperative relationships with colleagues and managers.

Melbourne, Victoria, Australia

I engaged in a variety of tasks to support the legal team. This included conducting legal research, proofreading legal documents, organizing, and maintaining files and preparing correspondence. I also had the opportunity to observe and participate in client meetings and other legal proceedings, gaining valuable insight into case management and workflow. Throughout, I applied critical thinking to analyze problems and make informed decisions while continuously learning new skills to enhance efficiency and productivity.

Bachelor'S Degree, Business (Sports Mangement)

Majoring in Sports Management. Courses undertaken include critical thinking in management, events management, strategic planning, business.

Semester Exchange

Completed a semester exchange program. Courses undertaken were systems thinking and economic approaches in geography, contemporary news.