Created governance plans and automated workflows to streamline information sharing, empowered Sales by enhancing transparency into existing feature set and SDLC, introduced department to Agile as Scrum Master to align development priorities with the Business, enabled effective collaboration by alleviating miscommunications and conflicting requirements through technical documentation governance.

Provided leadership to SaaS implementation and support teams, achieved 99.99% uptime availability in 6 consecutive quarters, executed IT infrastructure projects. Matured organizational practices with disciplined continuous improvement initiatives. Minimized overhead by automating KPI & SLA reporting, IT infrastructure build requests, tickets, change control, etc. Initiated mentor leadership program.

Led IT initiatives from signed project charter to end of warranty period within a complex matrix organization. Executed regulatory projects with $1 million budgets, 15+ teams, detailed project schedules, and meticulous deployment plans. Delivered accurate forecasts for several consecutive months before being designated as a budgeting and forecasting trainer for the PMO. Supported project managers by reporting on $8.5 million portfolio and training new hires. Created estimating templates in Excel, which was adopted as the standard for all 100+ teams to utilize. Developed several dashboards to enable data driven decision making by portfolio managers and project analysis by project managers.