Jerome Standberry Email & Phone Number

• Conduct manual and exploratory testing of features within Salesforce and the Litify Platform. • Created detailed, comprehensive and well-structured test plans and test cases. • Collaborate with Product Managers, Devs, and Admins to ensure successful project releases. • Report, document and help trouble-shoot code errors. • Complete project documentation and manage project testing.

• Superved a team of specialists• Monitored the team’s inventories, conducts & quality.• Issued performative coaching in the form of verbal and written warnings.• Ensured the team completes their daily goals which includes: converting contracts, appeals, callbacks, etc. • Created and providing training to the team.• Created reports via Salesforce Lightning & Excel to maximize productivity.

Florida, United States

• Assisted clients via phone and e-mail regarding their Social Security contracts• Reviewed cases and verifying quality of cases• Assisted management with case related questions• Converted cases • Updated case staff with current levels of case regarding their Social Security status• Assigned case staff and legal team to new cases• Assisted legal team as point of contact with clients.

Florida, United States

• Assisted clients via phone and e-mail• Collected client information, gathering brief summaries and providing consultations• Scheded appointments with investigators• Handled customer concerns in a timely and effective manner• Performed recovery, following up with attorney leads and reporting mishandles• Handled callbacks for current and new clients• Provided information about the law firm and current case procedures

Orlando, Florida, United States

• Earned multiple sales awards for being top seller in the district.• Assume control over the sales floor and provide excellent service.• Handle customer concerns quickly and solve problems efficiently.

Altamonte Springs, Florida, United States

• Handled and managed administrative accounts for clients. • Providing Help Desk IT support with mobile devices, e-mail setup, and desktop support.• Used different types of ERP and SIS Systems.• Provided core network services such as items linked to administrative directory, routers, and VPN.• Updating clients and colleagues with e-mails of IT related importance. • Knowledge of web content management systems such as SharePoint. • Used LMS (Learning Management Systems) such as D2L, online courses, and Canvas.