Jerome Standberry Email & Phone Number

• Conduct manual and exploratory testing of features within Salesforce and the Litify Platform.
• Created detailed, comprehensive and well-structured test plans and test cases.
• Collaborate with Product Managers, Devs, and Admins to ensure successful project releases.
• Report, document and help trouble-shoot code errors.
• Complete project documentation and manage project testing.

• Superved a team of specialists
• Monitored the team’s inventories, conducts & quality.
• Issued performative coaching in the form of verbal and written warnings.
• Ensured the team completes their daily goals which includes: converting contracts, appeals, callbacks, etc.
• Created and providing training to the team.
• Created reports via Salesforce Lightning & Excel to maximize productivity.

Florida, United States

• Assisted clients via phone and e-mail regarding their Social Security contracts
• Reviewed cases and verifying quality of cases
• Assisted management with case related questions
• Converted cases
• Updated case staff with current levels of case regarding their Social Security status
• Assigned case staff and legal team to new cases

Florida, United States

• Assisted clients via phone and e-mail
• Collected client information, gathering brief summaries and providing consultations
• Scheded appointments with investigators
• Handled customer concerns in a timely and effective manner
• Performed recovery, following up with attorney leads and reporting mishandles
• Handled callbacks for current and new clients

Orlando, Florida, United States

• Earned multiple sales awards for being top seller in the district.
• Assume control over the sales floor and provide excellent service.
• Handle customer concerns quickly and solve problems efficiently.

Altamonte Springs, Florida, United States

• Handled and managed administrative accounts for clients.
• Providing Help Desk IT support with mobile devices, e-mail setup, and desktop support.
• Used different types of ERP and SIS Systems.
• Provided core network services such as items linked to administrative directory, routers, and VPN.
• Updating clients and colleagues with e-mails of IT related importance.
• Knowledge of web content management systems such as SharePoint.