Jerome Stone Email & Phone Number

Support the stable operation of the in-house computer networks. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and LAN/WAN communication links while ensuring minimal network downtime.Provide Tier 3 support of all networks and production systems including, troubleshooting, analysis and critical issue resolution. Monitor IT server systems and network infrastructure through analysis of performance data and makes recommendations on resolving performance issues. Monitor network security and performance via logs.Provide engineering network solutions for the enterprise with focus in routing, switching and firewall; as well as, intrusion prevention, virtual private networks, unified communication and management systems. Develop overall functional and system requirements and specification for network operations. Develop cost estimates for new and modified IT systems. Develop and maintain detailed technical design plans and ensure alignment to enterprise architectures. Maintain and control enterprise circuits and IP addresses.

Support and maintain system security, file and object security permissions, group policies, Active Directory users and groups, business applications and network configurations in a HIPAA compliant infrastructure.Install, configure and manage network hardware, software and peripheral equipment; troubleshoot, diagnose and resolve server and network related device problems.Monitor network security and performance; identify unauthorized access, potential security risks and perform vulnerability scans and assessments.Provide documentation for project tracking and management reporting.Responsible for support and implementation of ATO and FISMA compliance for all information systems in the IMS domain.Provide desktop support to clients; install and configure hardware, software, operating systems and peripherals.

Assisted the IT Manager with the Development and management of the IT functions and organization throughout the Association. Successfully managed local and wide area networks, systems security, business software solutions, relational databases and requirements of the user community while complying with IT standards and architectural framework. Provided high-level technical support for computer, and network systems; performed preventative maintenance on a variety of network components and devices; Was responsible for technically supporting relational databases that run business applications which are accessed by multiple departments.

Manage LAN, WAN and Wi-Fi TCP/IP networks Maintain Windows XP workstations and Windows NT, 2000 and 2003 servers Maintain EDI system and trading partner transactions Analyze requirements, recommend solutions and perform enhancements. Identify areas to improve processes and generate savings. Responsible for systems and messaging security including Anti-Virus, SPAM, Firewall and spyware protection Develop and maintain disaster recovery technology and procedures Plan and implement upgrades Responsible for overseeing the general health, reliability and performance of the computer system and related parts Maintains phone systems Maintains documentation related to networking and application environment

Provide support services to employees with technical problems and information technology issues involving PC desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with customers. Adhere to Information Technology documents, and implement IT standard operating procedures and customer service guidelines relating to local and/or remote IT support.

Provide technical support for short-term projects and contracts as assigned by recruiter.

Provide computer, network and printer support to a user base of 1000+

Provide computer and network support for University faculty, staff and students.