* Designing tools that help Data Scientists tell stories and make informed decisions with attention-grabbing data visualizations* Crafting the product design vision and strategy* Leading and mentoring product design team

* Member of the executive team that turned Cova into North America’s #1 Cannabis Point of Sale, grew from 50 to 1900 locations in 4yrs* Instilled a culture of design-thinking across the company such that others can make rational design decisions with or without a designer present* Championed user research processes: usability testing, beta release feedback, usage metrics research on existing user flows* Collaborated closely with VP Product and CTO to fulfill the design-product-technology leadership trio that leads our Product & Tech teams to consistently ship customer value.* Lead key projects: employee performance/feedback reviews, annual compensation adjustments, Salesforce implementation, digital adoption platform implementation (WalkMe), NPS survey implementation, Product marketing communications

* Taught UX Design courses to 1st and 3rd year students in both the Interactive Design Diploma and the Bachelor of Design programs (some of whom decided to work with me at iQmetrix and Cova)

* Created of an overseas office of 25 software developers in Manila, plus their two-person Canadian management team* Managed multidisciplinary Platform team of designers, business analysts, and developers* Managed and coached a group of Technical Team Leads to level up their management skills* Product Manager of a newly-acquired eCommerce company to add to the iQ offering* Product Manager of a team that built a Dropshipping API* Helped hire and grow the UX design discipline from 2 to 15 designers* Lead the team that created the Hub platform design system, including design ops processes such as cross team sync-ups to encourage transparency and consistency

Helped world-renowned brands build better user experiences (this consisted primarily of information architecture, interaction design, and usability evaluations). I worked both within digital agencies, and with the client companies directly.Typically I...- Worked alongside creative teams to produce innovative brand communication- Strategized the best use of digital channels for a given campaign- Created UX documentation including: personas, heuristic evaluations, competitive analyses, wireframes/prototypes, site maps, and user flows- Researched current and prospective users- Researched client's business and surrounding contextWorked with digital agencies such as:- Burnkit- Blast Radius- Tribal DDB- Vision Critical- TBWA- Rethink- Telus (web consulting division)Clients included:- Lululemon- Electronic Arts- Apple- Seagate- Vancouver Convention Centre- Canadian Tourism Commission- Nike- Nintendo- Futureshop- A&E Networks- BC Lottery Corp- BC Ferries- BC Hydro

* Researched, defined, and documented business requirements for large-scale web projects* Successfully transitioned to a combined role of Business Systems Analyst & Information Architect* Created information architectures and designed user experiences to ensure usable and innovative web sites* A couple of highlights: UX designer for Sportchek’s first iteration eCommerce site, and the first iteration of Nintendo.ca

Performed IT support tasks primarily for expatriate workers in the Bangkok office.

Provided IT support for school administration and classroom computers.

Recruited for a wide variety of positions for the ski resort including: management, front-line customer service staff, and behind-the-scenes operational support roles.