Jeromy G. Email & Phone Number

Reading, Pennsylvania, United States

• Manage the IT Team to ensure system uptime, resolve incidents, prioritize responsibilities, achieve SLA’s, achieve KPI’s and achieve metrics.• Configure, install, upgrade, and perform scheduled maintenance to server-side hardware and software. Create and manage user accounts, groups, and Active Directory policies when necessary.• Monitor systems to ensure optimal performance and perform necessary maintenance and corrective action; seek out process improvements.• Implement procedures related to network hardware and software, including acquisition, use, support, security, disaster recovery, and backup; document and communicate procedures, develop training material/troubleshooting guidelines, and train users on server-side resources.• Participate in the development of new company policies and communicate current policies related to company-owned hardware and software.• Maintain server-side hardware and software lifecycle, providing suggestions at time of budget.• Design and maintain cloud-based platforms, including but not limited to Azure and AWS.• Work within company standards for disaster recover as well as basic backup and recovery.• Design and manage projects using Microsoft Project• Lead in the analysis and selection of new technology • Travel to both domestic and international facilities to perform all duties listed above.• Participate in the analysis and selection of new technology required for expanding computing needs throughout the organization. Work with competing vendors to determine the best selection based on price, technical functionality, durability, manufacturer support and manufacturer.• Ability to work with vendors, consultants, or contractors to make cost-effective purchases, while maintaining the IT budget.• Submit and manage team budgets, measuring actual vs. budget spend.

Gap, Pennsylvania, United States

• Test, configure, and manage the repair of all IT related equipment supported by 24x7 team Provide technical support for all IT Infrastructure supported by 24x7 team as an escalation point• Support 24x7 team and perform tasks of a 24x7 analyst when workloads require• Ensure all alerts and outages are responded to in required time according to SLA• Schedule and monitor coverage for all monitoring tools Manage 24x7 Service Desk work queue for problem tickets and make assignments to analysts• Monitor ticket queue for trends and escalate accordingly• Ensure transition throughout shifts and coordinate overlap with IT Store Support team• Provide guidance and support for 24x7 overnight team• Monitor 24x7 team’s task coverage and ensure assignments are properly delegated and performed Communicate status of problems, escalations to the proper escalation teams for remote assistance• Ensure team processes and procedures are adhered to and provide training as necessary Provide guidance on basic hardware maintenance activities as required across computer systems Provide off-hours support 24 x 7 x 365 as an escalation point Perform on call support for afterhours high severity issues as an escalation point Interface to vendor support organization(s) and work through problem resolution• Provide updates to IT 24x7 Support Manager and escalate as needed• Support IT 24x7 Support Manager in scheduling for PTO, coverage, and personnel changes• Coordinate with IT Store Support team and supervisors to collaborate on issues

Gap, Pennsylvania, United States

• Perform eyes on glass monitoring, initial troubleshooting, and escalation management according to run book.• Assist corporate and store users to resolve business critical issues.• Document site issues via issue tracking program.• Utilize multiple testing tools for front end customer facing features.• Create, manage, and remove user accounts and permissions across various applications and Active Directory.• Manage upgrades, layer one troubleshooting, and resolving any business related internet issues.• Organizing and assisting installation of new phone systems across store brands. • Training co-workers on procedures and new responsibilities.

Gap, Pennsylvania, United States

• Perform eyes on glass monitoring, initial troubleshooting, and escalation management according to run book.• Assist corporate and store users to resolve business critical issues.• Collaborate with Quality Assurance testers to reproduce site issues.• Document site issues via issue tracking program.• Utilize multiple testing tools for front end customer facing features.• Create, manage, and remove user accounts for various applications.

Lancaster County, Pennsylvania, United States

• Delivered quality instruction using Sylvan based programs.• Developed rapport and establishing a motivating learning environment for students.• Supervised and motivated students during instructional hours.• Evaluated, documented, and communicated student progress.• Administrated formative assessment based on student’s content knowledge.

Ephrata, Pennsylvania, United States

• Streamlined the transitions of systems by providing supplemental technology education to coworkers.• Identified and conveyed methods to improve user interface on new company software.• Organized, managed, and maintained stock of patient menus. • Ensured sanitation and food safety standards.• Memorized and understood patient dietary needs.• Personally facilitated patients selecting menu choices based on the dietary requirements. • Utilized problem solving skills to resolve patient concerns.• Utilized strong communication skills to assist ill patients.

Bachelors Of Science, Information Technology, 4.0

Bachelors Of Science In Education, Physics

Activities and Societies: Marching band, Physics club