Jeromy Valadez Email & Phone Number

Round Rock, Texas, United States

Austin, Texas, United States

I perform all Accounts Receivable duties for 95 Homeowners’ Associations, for a combined total ofover 18,000 properties and units. I address any individual homeowner query or concern regardingtheir accounts in a timely and professional manner. It is also my responsibility to maintain theaccuracy of homeowner accounts by monitoring incoming payments and ensuring they are inaccordance with each HOA’s guidelines. As the opportunity for this position arose within thecompany, I was able to quickly adapt and succeed, utilizing the tools at my disposal whilecontinuing to address the responsibilities of my former role.- Maintain a trusting and harmonious relationship between myself, Boards of Directors, and theirAssociations to ensure continued client success and business for the company.- Maintain working knowledge of specific policies and contracts for each HOA.- Audit daily automatic payments in the general ledger to ensure the accurate distribution offunds for each of the 95 Homeowners’ Associations.- Create and distribute utility bills for Associations that utilize third party sub-metering, accuratelyapplying all paid fees to individual accounts.- Digitally process check payments submitted by homeowners and vendors.

Austin, Texas, United States

I provided management, direction, and leadership to 10 Homeowners’ Associations to ensure theproperties were maintained and operated in accordance with company objectives. I helpedcommunities navigate the complexities of municipal, state, and federal laws. When concerns arosebetween communities, internal support staff, and Boards of Directors, I also acted as a mediator todiscover and facilitate solutions. In addition, I was able to adopt multiple association responsibilitiesdue to sudden turnover and maintain project momentum and customer satisfaction.- Familiarized myself with all aspects of each community, ensuring any homeowner concernswere addressed in a timely manner.- Through vendor relationships, I ensured contracts for services were appropriate, competitive,and performed according to Board specifications.- Assisted the Boards’ direction by maintaining an in-depth understanding of all governingdocuments, management contracts, and budgets.- Created budgets for multiple construction projects and work orders, executing them tocustomers’ satisfaction.

Austin, Texas, United States

Across three retail locations, I supervised all store activities and provided friendly, open, and enthusiastic service to customers, in person and on the phone. Daily tasks included answering questions and assisting with product selection, purchases, and returns. I also coordinated store merchandising, inventory control, loss prevention, restocking, store cleaning, and team scheduling.- Delivered exceptional customer service to each guest by utilizing extensive knowledge of products and services, creating welcoming, positive experiences.- Actively listened to customer concerns and generated unique solutions for return business.- Helped set up and maintain customer reward accounts.- Recruited and retained top talent, with focus on superior customer service, providing positive feedback and rewarding excellent performance.- Successfully increased gross revenue across multiple stores by over 40%.- Used leadership skills to train, prepare, and mentor new management, facilitating the promotion of 7 Assistant Store Managers to Store Managers.- Maintained team schedules to keep optimal coverage and service in line with forecasted demands on a weekly basis.

Undergraduate Study, Multimedia Production

Undergraduate Study, Graphic Design