Jeron Kyle Email & Phone Number

Chattanooga, Tn

• Lead a seven member team in the TVA NOC (Network Operations Center).• Maintain detailed knowledge of TVA telecommunication fiber optic transport and power control system infrastructure, SCADA, facilities, change control, compliance requirements, cyber security, and disaster recovery requirements.• Maintain knowledge of industry requirements initiated by FERC, NERC, SERC, CIP as applied to the TVA telecommunications and SCADA infrastructure. • Coordination and management of server implementation, applications deployments, fiber optic, OTN, DWDM and TDM maintenance and outage events.

Chattanooga, Tennessee Area

Build Well, Live Well

Tennessee

• Engineering and Senior Management experience overseeing projects up to $3.5 million.• Engineering Design, Project Management, Implementation, and Documentation of fiber builds and provisioning of transport services ranging from 10 GB Ethernet, OTN, DWDM, ROADM, SONET to POTS.• Lead RFPs and customer sales negotiations, generate and review service contracts and dark fiber lease contracts with a focus on service level agreements (SLA) and collocation agreements.• Negotiate and evaluate performance of hardware and software maintenance and support contracts with vendors including Ciena (Cyan), Cisco, Juniper, Calix, Adtran, Tellabs and Metaswitch.• Design procedures, implement and lead change management with a focus on minimum impact to services and end user.• Negotiate, submit Access Service Requests (ASR) and oversee implementation of data, voice, mobile and long distance carrier services.• Negotiate Digital Realty Space contracts, service orders and request remote hands with Carrier Hotels such as 56 Marietta, 350 Cermak, 365 Data Centers, Digital Crossings. • Managed compliance standards initiated by FERC, NERC, SERC, ITU-T, TIA/EIA and IEEE 802.3u as applied to telecommunications and power control systems. • Organize and coordinate 24/7 support for an entire network infrastructure.• Generate Root Cause Analysis (RCA) including corrective plan of action to ensure Quality of Service (QoS) standards are met or exceeded reducing service impact• Network asset management and forecast growth needs for outside plant fiber builds, and network capacity overbuild projects.• Manage emergency response plans to Central Operations and Field Organizations during crises.• Maintain a personal rapport with multiple company leaders.• Utilization of vendor proprietary applications Cyan (Ciena) Blue Planet SDN, Juniper JUNOS, Cisco CTC and CTM, and Fujitsu NetSmart.

Melbourne, Florida Area

• NOCC Supervisor and Team Lead for the FAA Telecommunications Infrastructure.• Monitor Operation Specialists performance in the NOCC & report to management assisting with biannual progress reviews.• Consult with NOCC managers & supervisors to prioritize work load.• Second Level support for troubleshooting chronic issues.• Training of new Operations Specialists.• Direct interface with customer (FAA) during installation, test, activation, trouble shooting and outage restoration. • Open and escalate trouble tickets and troubleshoot with LEC’s & IXC’s.• Answer calls & open trouble tickets FAA reported outages.• Monitor Service Anomalies, Ticket Status Board & Metasolve for trouble ticket management.• Troubleshoot sub-rate DS0, VG6, VG8, fractional T1, T1 and DS3 service outages.• Utilize remote test sets for monitoring or intrusive testing of DS3, T1, voice grade or DDS circuits.

• Primary technician over Middle Tennessee area for the FAA LINCS program.• Work closely with government, corporate, small business and residential customers during the configuration, installation, test, activation, and troubleshooting of network CPE (Customer Premise Equipment).• Perform site surveys for existing CPE while documenting space, cabling, power, telco entry and dmarc location. Present survey information to implementation engineers for hardware procurement.• Review daily schedules for DXC cross connects and cable patches.• Coordinate multiple ISP's, LEC’s and IXC’s for TDM & Ethernet install test, turn up, grooms and chronic issue troubleshooting.• Maintain, perform back ups, and provide hands on tech assistance introubleshooting DWDM node and voice switch equipment.• Maintain UPS, HVAC, network and security monitoring equipment.• Maintain company vehicle and produce monthly expense reports.

Melbourne, Florida Area

• Geodetic Surveyor utilizing two Merlin Coordinate Measurement Machines (CMM’s), Faro Arm, GSI Photogrammetric camera and software applications for alignment and verification of composite structures, molds and tooling.• Team lead responsible for generating work order flow tags, expediting material procurement and manpower for mold, tooling, and composite structure fabrication.• Prepare, shape, sand, prime & paint fabricated composites and other various materials & surfaces.

Electrinics Engineering, Electrical, Electronic And Communications Engineering Technology/Technician

Deploma, Electrical, Electronics And Communications Engineering