Jeronica Ingram Email & Phone Number

Melbourne, Florida, United States

Responsible for requirements gathering, data visualization & analysis, data engineering, data science, transforming data into usable formats, ETL techniques, solving business-related problems using data techniques, working with programing languages, looking for order & patterns in data, spotting trends in order to derive solutions, deep learning as well as data preparation & cleaning.

Melbourne, Florida, United States

Manage operational aspects of ongoing Program Software, Applications & SharePoint development projects. Serve as a liaison between the Program and the IT department to ensure that projects are both on time and meet the needs of the program. • Develop Business Applications and Project Visibility components such as user interfaces & design, automated workflows, data repositories, charts and dashboards• Design, develop and manage site content and capabilities• Daily maintenance and issue resolution of multiple Program SharePoint tools & site collections• Provide guidance and oversight of Program data migration efforts and ETL pipelines• Provide IPT interface when working with SharePoint system administrators to meet the needs of the Program• Work with internal customers to understand the business goals, objectives, rules and additional requirements• Perform all phases of the development life-cycle from initial input/output requirements gathering, data preparation & cleaning, architecture design, development, testing & training, turning complex processes into user-friendly tools and applications & ensuring data integrity• Work with teammates on best practices and possible re-use of existing applications to better streamline processes

Jacksonville, Florida

Chief Leadership for executing critical insurance verification throughout the organization including authorizations for imaging, radiation therapy and all other recommended treatments and procedures which are required for providing the best patient outcomes. Also excels at researching legal guidelines/laws for legal action needed to defend patients’ rights to treatment, following-up and resubmitting all denied authorizations as needed for the practice and the patients. Key at identifying trends for data analysis and risk management while making strategic recommendations to maximize revenue. • Prepare project schedules, work plans and budgetary estimates; provide strategic recommendations to physicians and leadership on best practice for ensuring coverage. • Identify and communicate legal guidelines and key trends based on data analysis to make recommendations to eliminate denials and evaluate operational tasks of all technical projects.• Worked with marketing team to optimize opportunities based on customer retention data analysis.• Develop documentation procedure for treatment plans and laboratory plans for authorization requests which will then be sent to the carrier. • Denial & approval deep dives to better understand the legalities and regulations in order to reduce revenue loss.

Jacksonville, Florida Area

Leadership and oversight of quality assurance, auditing, data analysis and entry and collections. Track, develop, and lead all aspects of claims management tasks and projects. Partner and engage with leadership to ensure team is obtaining necessary information to determine appropriate reimbursement for services rendered ensuring profit and growth for the organization. Measure and enforce compliance with regulatory, contractual and accreditation entities. Review, assess and debug data; identifying risks trends to ensure greater success in retrieving profits. • Identified inefficiencies with the Quality Assurance process which led to revenue savings by reducing the number of lost and denied claims by 30%. • Managed all SharePoint sites/web & data applications/ETL pipelines/permissions and maintained internal company operations for over 500 personnel • Developed solutions utilizing all elements of SharePoint & web applications (system integration, workflows, etc) • Strategically reduced the number of audits per year as a result of ongoing deep dive analysis in order to implement best practice procedures.

Jacksonville, Florida Area

Facilitated and executed discharge planning for patients working with Case Managers and Account Executives. Verified insurance and financial credit to ensure company reimbursement for services. Actively obtained insurance authorizations from healthcare facilities and patients. Sought data to compile revenue reports for leadership team. Responsible for oversight of customer grievances in a highly regulated and competitive market. Educated patients and families on the proper use of medical equipment. • Proactively forecasted business data to measure, analyze and provide critical customer information. • Increased revenue through doing data analysis to streamline both the company website and operating processes to eliminate duplicate billing and delivery errors. • Maintained all asset/inventory data in developed application; created approval workflows/intake forms• Increased customer retention through collaboration with Account Executives and referrals.

Valdosta, Ga

Structured and developed training programs, web applications and tools, scripts for issue resolution, information for sales, and overall daily processes. Trained and mentored on skills, customer service, and conflict resolution. Developed and devised course materials, conducted trainings, created job aids, and exams for newly implemented operating system. Assisted in hiring, conducting interviews, and providing talent feedback.

Master Of Arts (M.A.), Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Biology, General

Activities and Societies: Beta Beta Beta, Emerging Leaders Program, Big Brother Big Sister Program, The Spectator (Newspaper), Campus.