Jose Jeronimo Garza Dzib Email & Phone Number

Tabernash, Colorado, United States

• Played a crucial role in maintaining the Ranch's service excellence standards set by the Director of Lodging. Lead by example, training staff and ensuring exceptional guest experiences across all three properties..
• Provided exceptional customer service to guests, ensuring their needs are met and exceeded throughout their stay.
• Oversaw daily operations in Lodging, including Guest Services, Night Audit, and Baggage Wranglers at all DTR-affiliated properties.
• Assisted in training new and current staff members.
• Created and managed schedules within budgetary constraints, ensuring adequate staffing for guest arrivals, stayovers, and departures.
• Performed Guest Service Agent and Baggage Wrangler duties according to DTR standards.

Estados Unidos

Windom, Minnesota, United States

• Managed a hotel of 145 rooms with over 200 tenants. Provided a safe and pleasant stay to HyLife workers by meeting regular goals in safety, cleanliness and overall excellence in hospitality. Coordinate with high level.
• Addressed inquiries pertaining to hotel policies and services, and resolved occupants' complaints.
• Greeted and registered guests and oversaw room assignments for more than 200 HyLife employee-tenants.
• Problem solved any tenant issues and grievances.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Ensured the 145 rooms were "move in" ready for the next tenant, often on less than a few hours notice.

Phuket, Phuket, Thailand

• Ensured the safety of the guests and staff of a 5-star luxury resort hotel. Coordinated with the Loss and Prevention department to encompass the responsibilities and guarantee the protection of the premise.
• Problem solved any tenant issues and grievances.
• Addressed code of conduct, violations with support staff.
• Coordinated with local police and interpreted cultural differences between guests and local authorities.
• Presented daily reports of relevant hotel activities for incoming shifts.
• Coordinated with maintenance to keep rooms and public areas in optimum conditions.

Cancún, Quintana Roo, México

• Delivered an opulent dining experience for guests of a 5-star luxury resort hotel. Catered to every need of the guest, providing an unforgettable culinary moment ensuring the savored every dish in every course of the.
• Oversaw finished dishes for consistency in both flavor and presentation.
• Delivered and presented food dishes to the guests in multiple settings providing a unique experience in each.
• Provided unique experiences ranging from romantic dinners to banquetes, alone and as part of a team.
• Worked along the events department for perfect execution of special guests.
• Opened and closed the restaurant, beach and pool area and prepared it for the next shift.