Jose Jeronimo Garza Dzib Email & Phone Number

Tabernash, Colorado, United States

Played a crucial role in maintaining the Ranch's service excellence standards set by the Director of Lodging. Lead by example, training staff and ensuring exceptional guest experiences across all three properties. Operated across all locations, oversaw Guest Services operations and maked decisions for the Front Office in the Director's absence, ensuring seamless guest experiences and upholding Ranch integrity.• Provided exceptional customer service to guests, ensuring their needs are met and exceeded throughout their stay.• Oversaw daily operations in Lodging, including Guest Services, Night Audit, and Baggage Wranglers at all DTR-affiliated properties.• Assisted in training new and current staff members.• Created and managed schedules within budgetary constraints, ensuring adequate staffing for guest arrivals, stayovers, and departures.• Performed Guest Service Agent and Baggage Wrangler duties according to DTR standards.• Monitored inventory to maximize bookings and inspect rooms prior to guest arrival.• Managed Concierge duties, including handling guest inquiries and arranging reservations.• Cross-promoted Ranch and Winter Park properties.• Cross-trained with Night Audit and Wranglers to provide assistance as needed.• Updated and maintained departmental training materials and evaluate policies' effectiveness.• Uphold Ranch Service Standards and assist with Winter Park property oversight.• Worked all shifts as needed and assisted with tasks assigned by management.• Served as a role model for teamwork, guest service, communication, and leadership; uphold safety standards and report any incidents.

Estados Unidos

Windom, Minnesota, United States

Managed a hotel of 145 rooms with over 200 tenants. Provided a safe and pleasant stay to HyLife workers by meeting regular goals in safety, cleanliness and overall excellence in hospitality. Coordinate with high level management from both HyLife and hotel to develop and implement policies and procedures for the operation of the property and the over 200 tenants.● Addressed inquiries pertaining to hotel policies and services, and resolved occupants' complaints.● Greeted and registered guests and oversaw room assignments for more than 200 HyLife employee-tenants.● Problem solved any tenant issues and grievances.● Inspect guest rooms, public areas, and grounds for cleanliness and appearance.● Ensured the 145 rooms were "move in" ready for the next tenant, often on less than a few hours notice.● Coordinated maintenance and cleaning schedules as needed.● Coordinated between internal and external teams for seasonal grounds maintenance and snow removal.● Arranged and scheduled daily transportation to and from the hotel; for over 200 employees.● Conferred and cooperated with other managers to ensure coordination of hotel activities.● Monitored staff performance to ensure efficient operations and adherence to the hotel's policies and procedures.● Developed and implemented policies and procedures for the operation for the property and the occupants.● Coordinated use of the hotel's facilities, including the pool area.● Addressed code of conduct, violations and evictions.● Arranged services, mail and package delivery, and addressed questions about meal and restaurant service.● Purchased supplies, and arranged for outside services, such as deliveries, laundry, maintenance and repair, and trashcollection.

Phuket, Phuket, Thailand

Ensured the safety of the guests and staff of a 5-star luxury resort hotel. Coordinated with the Loss and Prevention department to encompass the responsibilities and guarantee the protection of the premise.● Problem solved any tenant issues and grievances.● Addressed code of conduct, violations with support staff.● Coordinated with local police and interpreted cultural differences between guests and local authorities.● Presented daily reports of relevant hotel activities for incoming shifts.● Coordinated with maintenance to keep rooms and public areas in optimum conditions.● Inspected the building keeping an eye on possible threats and safety risks.● Assessed safety lights, fire extinguishers, emergency exits periodically.

Cancún, Quintana Roo, México

Delivered an opulent dining experience for guests of a 5-star luxury resort hotel. Catered to every need of the guest, providing an unforgettable culinary moment ensuring the savored every dish in every course of the meal.● Oversaw finished dishes for consistency in both flavor and presentation.● Delivered and presented food dishes to the guests in multiple settings providing a unique experience in each.● Provided unique experiences ranging from romantic dinners to banquetes, alone and as part of a team.● Worked along the events department for perfect execution of special guests.● Opened and closed the restaurant, beach and pool area and prepared it for the next shift.● Worked along the kitchen staff to take care of guests that may have allergies or special requests.