Corporate Project Director with +8 years leading and influencing change management in complex organizations, focussed in operations optimization, cost reduction and customer satisfaction. Distinguished by accepting new challenges and proved value in terms of achieved results, accountability and commitment. 100% Customer oriented. Characterized by strategic approach, adaptation ability and flexibility. Action oriented profile, clear and decisive. Used to work in multicultural environments managed by objectives. Experienced in managing cross functional teams and used to solve conflicts. Communication as key of successful management.Specialties: Merger & acquisition program management, customer service strategy, process improvement, project management; customer satisfaction, customer experience, operations management, operations improvement, change management, churn reduction, churn management, CRM, customer relationship management, cost reduction, six sigma
Listed skills include Strategy, Change Management, Cambio Organizacional, Customer Experience, and 15 others.