Jerónimo Ramos Email & Phone Number

I am a Customer Experience Consultant and a Product Manager based in Mexico City. My journey began with a degree in Mechanical Engineering from Mexico’s National University. Unlike some, I wasn’t naturally drawn to mathematics, and the rigours of an engineering program posed a challenge. However, I persevered and eventually earned my diploma. Along the way, I discovered a profound appreciation for the intricate mathematical and engineering concepts that underpin our modern society. Most importantly, I honed a valuable skill: a systematic approach to problem-solving.After university, I spent seven years in manufacturing, where I applied my engineering knowledge to tackle a wide range of challenges:• I established robust quality control mechanisms.• I optimised processes to enhance efficiency.• I implemented preventive maintenance strategies.• I crafted and executed strategic plans for the company.Amidst the hustle and bustle of the manufacturing plant, I gleaned several crucial insights:1. People Skills Matter: Regardless of your field, effective collaboration is essential. To create something of value, you need people who cooperate and communicate.2. Engineering Solutions and User Engagement: While optimal engineering solutions are critical, their effectiveness hinges on user involvement during implementation.3. Ethical Decision-Making: Even when it challenges social norms or company practices, ethical choices yield better outcomes.My passion lies at the intersection of engineering problems and human dynamics. As both a consultant and a product manager, I leverage this fusion to solve complex challenges. I firmly believe that the key to overcoming obstacles lies in bridging the gap between technology and human behaviour.As a Customer Experience Consultant at NodoCX, I focus on raising organizational awareness about the impact of culture on CX. Through evidence-based strategies, I help companies optimize their customer experience.At Reex, my role extends beyond theory. I collaborate closely with clients, guiding them through the intricate landscape of emerging technologies for education and training. Together, we explore innovative solutions that resonate with teachers, trainers, students, and employees alike.My interests:• Critical thinking• Behavioural sciences • Mindfulness• Cognitive biases• Organizational change• Metacognition• Human interfaces -UX• XR/VR• Public policy Hobbies:• Hiking• Playing chess (badly)• Podcasts• Learning to code

Listed skills include English, Engineering, Process Optimization, Decision Making, and 11 others.