Jeronimo Rubio Email & Phone Number

California, United States

• Point of contact for operational and technical queries for Tier 1 & Tier 2 assigned strategic accounts Global eCommerce Enterprise portfolio.• Analyze complex issues and collaborate with business partners, and internal cross-function teams to deliver solutions.• Subject matter expert in gateway acquiring platforms, alternative payment methods, reconciliation, payout/bank out and chargeback defense management. • Accurately updating and maintain customer information in back-office systems.• Provide extensive research of technical and financial issues.• Working with cross functional teams to coordinate and implement new functionality for assigned eCommerce businesse market.• Built an understanding and trust with internal and external stakeholders to deliver excellent service.• Facilitated meetings and engaged multiple stakeholders at all levels.• Identifying opportunities to up-sell products or services.• Train customers of our technical systems integration gateways.• Communicating with clients on a regular basis on tier structure and need, via newsletters, email, and phone.• Complete all Corporate Amendments requested by assigned clients (bank changes, currency changes, statement narratives, and new payee accounts).

Remote

• Serve as the liaison to a complex customer base to manage first level response and resolution for clients and stakeholders. • Evaluate and assess the customer needs and priorities on an ongoing basis.• Identify and resolve operational problems using defined processes, expertise, and judgment.• Investigate claim and/or service issues as identified and communicate resolution to client to set preventive plans.• Provide feedback to account management team regarding improvement opportunities.• Working knowledge of clients plans and products.• Quickly establish rapport relating to the customer in a polite, positive, and courteous manner.• Build and maintain a trusting relationship with customers/client and stakeholders.• Travel to clients for annual operations performance presentations.• Manage a dedicated book of business.• Achieve quality and efficiency objectives.• Maintain proficiency in all technical applications (technical skills and system knowledge).• Comply with all current policies, procedures, and workflows.

Chico, California, United States

• Work with project management and data analyst in creating/updating procedures or standards of best way practices.• Provide input into and execute user documentation and training material.• Serve as point of contact expert resource in technical knowledge of all product plans (CDH, HDHP, PPO, Flex, OptumRx). • Coached Health Advisors identified to serve customers.• Part of the national acquisition training of pharmacy vendor OptumRx training for national team as gatekeeper. • Provide recommendations for procedural improvements.

Chico, California, United States

• Manage flexible spending accounts, health reimbursement accounts and health savings account. • Review claims and benefits with members.• On the Job “OTJ” new hire mentor.• Serve as advocate for insured members.• Set commitments and follow through on any member issues.

New York City Metropolitan Area

• Employee orientation, development, and training logistics.• Monitor employee performance management and improvement as well with disciplinary actions.• Make agenda outlines for meetings and take minute meetings.• Diplomatically resolved employee complaints and grievances.• Monitor and coordinate the daily operations of assigned project and assisted in pre-employment hiring selection and interviewprocess based on “Star five question interview process”.

Associate'S Degree, Business/Commerce, General

High School Diploma

Education record