Jeron Young Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington, District Of Columbia, Us

Virginia Beach, Virginia, Us

Troy, Michigan, Us

• Attention to Detail – Is very thorough when performing work and conscientious about attending to detail.• Customer Service - I work extremely well with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. • Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.• Maintain security updates and patches for CAC card applications, antivirus software, and operating systems.• Participate in monthly office meetings, providing technical research of new technology and the effects in the current environment.• Provide on-site support for workstations, laptops, and hand-held devices.• Build and test operating system image to be deployed in a vast network environment.• Perform data migrations (software, outlook .pst, documents/spreadsheets)• Stig Network Printers

Reston, Virginia, Us

Reston, Virginia, Us

• Assists clients in planning and developing objectives and goals• Provide phone support for general users in the area of file servers, system anomalies, emails, directories, and Windows desktop apps• Serves as first point of contact for troubleshooting for hardware/software PC and Printer problems• Assists users with client issued proprietary databases, software, software configuration control and systems.

Arlington, Virginia, Us

• Perform internet research on a broad range of subjects• Provide SharePoint 2013 end user support • Perform basic telesales and schedule appointments• Assist with the design, migration and updates of Kentico websites• Support Microsoft Office 365 Migration, Archiving, eDiscovery, Compliance and Data Loss Prevention

• Design, Build and Support SharePoint solutions using SharePoint Foundation 2010• Design, Build and Support Kenitco CMS Websites• Provide technical support for Microsoft Office Suite 2007/2010 and Adobe Acrobat Professional.• Manage user accounts using Active Directory, including creating users, resetting passwords, using Windows Server 2008.• Assist in new client network setups including software installation.• Install, configure, and troubleshoot desktop software installations

• Maintain and support corporate standard Operating System build process• Surveyed PC and applications for Windows 7 compatibility issues as well as gather any unique hardware, application, and software requirements• Backup end user data and migrate applications• Provide end user support post migration• Install and configure COTS applications

Security Plus Ce

Comptia A+, Information Technology

Education record