Used linux and sql to perform backend support to reduce escalating complex cases for our support team.Maintain and updated computer systems, ensuring data security and system stability.Assist with monitioring company system using AWS cloud watch.Participate in technical discussions to aid system designs, analysis, and troubleshooting.

Performed analysis of network traffic and alerts to assess, prioritize, and differentiate between potential intrusion attempts and false alarms.Monitored network activity for signs of intrusion and responded to incidents by conducting investigations and implementing corrective actions.Responsible for hiring and training new employees according to corporate regulations and guidelines through the vetting process.Provide premium customer service to all customers while responding quickly to all questions and concerns.Utilized salesforce service 80% for customer related tickets.

Prioritizing and managing an assigned pipeline to meet anticipated funding datesEnsuring all compliance and underwriting guidelines are met. Maintained confideniality of records and customers information.

Performed in short films, student films, and web-series. Some contract work.Assisted the assistant director and lead producer.Assembled the setup and breakdown of the commercial set on shoot days.Handled tasks of running errands for production purposes.Collaborated in groups to accomplish commercial pre-production task.

Managed facility sporting equipmentVerified equipment inventory, performed daily inspection for any damaged or missing equipment. Responsible for setup and breakdown of sporting events; basketball, volleyball, track & field, etc.Provided hospitality services to teams and officials, before and after events.

Building bonds between the consumer and the brand by providing superior service and adapting brand stories to the retail setting.Responsible for greeting customers and delivering a premium consumer experience. Effective communicator, with focus on the customer need.Able to provide a complete resolution based on Nike product knowledge and services.Equip customers with the knowledge and equipment to achieve their goals.Assist Leads, Senior Associates, and Managers in training entry level associatesAssist with loss prevention efforts by providing proactive customer service

Assisted with office work, data entry, filing, and routine phone calls.Served as a mentor, and also provided tutoring for the at risk youth of the community.Assisted the youth with homework, and other extracurricular activities. Supervised field trips including outdoor camping.