Jerra Kullman Email & Phone Number

Zanesville, Ohio, United States

Transaction Coordinator for local top producing realtor. Communicate effectively across immediate team, clients, title companies, and cooperating agents. Review documentation for completion and signatures. Handle social media posts and improve Google Reviews. Implemented Standard Tasks for all transactions to ensure consistency and 100% completion of necessary tasks, duties and documentation. Created and implemented weekly Market Reports and Monthly Newsletters. CRM management.

Personal Assistant to the Co-Founder. Daily calendar management. Timely bill payments. Effective communicator with business partners, CPAs, etc.Project Manager for local building rehab project, specializing in contract execution, bill payments, consultant selection, and task completion. Research funding opportunities and eliminating barriers to project completion.

Zanesville

Train new employees to perform above corporate standards in customer satisfaction, inventory control, liquor-license compliance and restaurant maintenance. Lead by example in providing guests with an exceptional dining experience, as exemplified by a consistent history of high sales volume and repeat guests. Consistently perform opening and closing duties. Trusted as a routine restaurant closer and closing leader.

Zanesville, Ohio

Primary contact for Organizational and Cost Center Level Scorecards for the system. Coordinated planning, development, metric selection and monthly completion for over 150 separate departments. Completed monthly reports for Senior Leadership to share with Board of Directors. Worked closely with over 60 organizational leaders to select appropriate metrics for department and organizational growth. Successfully refined and developed 2018 scorecards to accurately reflect organizational performance while directly aligning manager and director metrics to impact the overall success of the organization. Led, co-led or participated on projects facilitating the use of Lean and Six Sigma tools for process improvement to achieve tangible results. Incorporated statistical analysis, communication, teaching, coaching and mentoring skills to achieve desired results. Successfully led an inpatient length-of-stay reduction project by reducing the time of discharge by 25 minutes and increasing the proportion of patients discharged in the standard 90 minutes. Collaborated with physician leaders to reduce discharge times for Emergency Department Patients from 26 minutes to 19 minutes. Facilitator for Communication in Healthcare course for Allied Health employees. Incorporated data to motivate change and communication techniques to improve patient-caregiver and co-worker relationships with the goal of improving patient health outcomes and satisfaction. Developed and presented Understanding Patient Access presentation during New Employee Orientation to teach the basic elements of patient access to healthcare as well as coaching new hires to perform their job effectively and efficiently to remove access-to-care barriers.

Zanesville, Ohio

Responsible for the implementation, monitoring, analysis and reporting of survey data related to patient experience in a major healthcare system. Collaborate with organizational leaders to develop, initiate and participate on projects to improve patient and family experiences in the various healthcare settings. Conduct presentations to educate new employees and others in the organization how to improve patient experience to increase reimbursement related to value-based purchased. Extensive knowledge surrounding HCAHPS, CGCAHPS, and other CMS-mandated patient experience survey tools. Assistant to the Director of Patient Experience.

Zanesville

Worked in the areas of Diabetes & Nutrition Education, Intensive Cardiac Rehab, Community Benefits, Patient discharge / case management, Employee Wellness, and Access-to-Care initiatives. Redesigned a family nutrition and fitness education program. Improved the community benefits reporting process by identifying system breakdowns, outlining the appropriate process and developing and implementing tools to increase efficiency and improve overall reporting.

Zanesville, Ohio

Conduct Broker's Price Opinions for attorney-referred clients involved in bankruptcy or estate planning. Assist home buyers and sellers including property listing, advertising, and contract negotiations. Successfully completed over 150 reports according to bankruptcy court and probate court standards.

Zanesville, Ohio

Train new employees to perform above corporate standards in customer satisfaction, inventory control, liquor-license compliance and restaurant maintenance. Lead by example in providing guests with an exceptional dining experience, as exemplified by a consistent history of high sales volume and repeat guests. Experienced as a Shift Manager to individually perform opening and closing procedures. Developed and implemented systems designed to improve consistency in task completions among hourly employees and increase communication to improve guest satisfaction. Formed the Facebook and Myspace social media sites for the Zanesville location. Served on the Safety Committee.

West Hills, California

Responsible for individually opening and closing the store, customer and staff problem resolution, initiating and executing corporate guidelines and directions, employee scheduling, staff reviews, inventory maintenance , new hire training, loss prevention, maintaining vendor relationships, cashier and safe balancing, and analyzing sales reports. Excelled in soft goods product merchandising with a keen eye for visual appeal. Knowledgeable in technical details of sport clothing including winter apparel. Maintained relationships with film industry professionals to loan products for film use. Earned Employee of the Month recognition for March 2000 and December 2001.

Bachelor'S Degree, Health Services Administration

Graduated Cum Laude

Associate'S Degree, Business Management & Real Estate

Graduated Cum Laude