Jerrad Davis Email & Phone Number

Tigard, Oregon, United States

United States

Provide advanced break-fix support of software / hardware issues for clientsExperience working inside the FAB / Cleanroom environmentInstall of OS on client laptops / desktops / tablets, configuration of laptops / desktops / tablets and client data migrationAble to be flexible with changing tasks within an hour, sometimes less

Beaverton

Provide chat and phone support for end users on computer issues for business clientsMulti-task both resolutions and incoming issuesResolve help desk tickets and establish new personal computing devices and peripheralsDetermine escalations and create tickets for future follow up.

Portland, Oregon Area

Monitored and managed CenTrak NetworkAssisted in system test activities for bug fixes & functionality changes Provided customer service & technical supportProvided input to Engineering Department for effective communication Installed/replaced hardware as neededEquipment maintenance, including battery replacement, for CenTrak RTLS tags and.

Salem OR

• I specialized in the Provider modules of the Oregon’s State Automated Child Welfare Information System (SACWIS). Responsible for supporting 2200 end-users during the statewide implementation via telephone, email.
• Responsible for the research, analysis, and documentation of issues reported by end users, including issues related to training, data conversion, and system bugs.
• Authored as well as peer reviewed updates to technical system documentation as part of deliverable.
• Assisted in system test activities for bug fixes and functionality changes.
• Provided presentations and system demonstrations to new team members, played essential role in the training and assimilation of new team members.
• Worked collaboratively with team members to establish and refine service desk processes and procedures used during OR-Kids statewide implementation.

Salem OR

• While working at Holiday Retirement my job responsibilities included:
• Provided customer service and technical support via the telephone in a large enterprise environment.
• This would often result in multi tasking both resolutions and incoming issues, providing support during roll out of new email programs, on tier I and tier II support levels.
• I also supported to the resolution client computing and printing issues both personally working with team members for assignments to resolution.

Beaverton, OR

• While working in the IT department my job responsibilities included:
• Resolving help desk tickets, setting up new personal computing devices and peripherals, providing remote assistance, and troubleshooting hardware issues.
• I also provided support in an all digital environments, installing images to computers from the network, and creating workstations for internal end users.
• At the completion of my contract I took part in the migration of network and office to a new location; this included running new cables, testing hardware, and software management.

• While working in the Research & Development my job responsibilities included:
• Built printers from Schematics and performed repairs and modifications as needed.
• Also provided input to the engineering department for review. Communication was vital to the project success.
• The job entailed repair using hand tools and electrical machinery with verification that policies and procedures were followed.
• Provided assistance with creating assembly manuals used for final production.

• While working in the Research & Development my job responsibilities included:
• Built printers from Schematics and performed repairs and modifications as needed.
• Also provided input to the engineering department for review. Communication was vital to the project success.
• The job entailed repair using hand tools and electrical machinery with verification that policies and procedures were followed.
• Provided assistance with creating assembly manuals used for final production.

• While working at ACS my job responsibilities included:
• I provided customer service and technical support via telephone
• This would often result in multiple call queue interaction that required flexible work standards and resolutions as well as strong multi tasking skills
• Provided exceptional customer service and technical support in an enterprise team environment

Associate’S Degree, Network And System Administration/Administrator

Associate Of Applied Sciences (Aas), Computer Technology/Computer Systems Technology