Jerrard "Jc" C. Email & Phone Number

Greater Tokyo Area

Honolulu, Hawaii

• Infrastructure Security IA and Systems Administration
• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or.
• Analyze, troubleshoot and resolve issues with IT infrastructure including user systems, servers, storage and network connectivity.
• Provide system administration for assigned infrastructure and establish and maintain security as it relates to users. Apply security patches and operating system upgrades to ensure the security and integrity of the.
• Support new infrastructure projects and maintain all configuration documentation for assigned infrastructure. Provide immediate resolution to system issues associated to the thin client hardware or software.
• Provide onsite integration and engineering expertise in support of the DPED mission and ISR modernization to include information assurance (IA) support.

Honolulu, Hawaii

• Sr Electronic Technician
• Applied advanced technical knowledge to fault isolation, scheduling and maintaining complex communications and data systems in accordance with customer standards.
• Planned for and executed network hardware installation, testing, and validation.

Honolulu, Hawaii

• IT Support Specialist Mid
• Managed support for, 4,000 DoD enterprise end-users who experienced problems with their desktops, laptops and software.
• Coordinated support requests through REMDY ticketing system, and corrected errors in-person, by phone or using remote tools, including Active Directory, MS Exchange server and MS Remote Desktop
• Migrated 2,500 users from Windows 7 to Windows 10, employed User State Migration Tool (USMT) for user backup and restoral

Clarksburg, West Virginia

Coordinated the installation, upgrade and removal of over $500 million dollars’ of IT assets in multiple data center divisions.Managed a central repository of operation & maintenance and project information using SharePoint and Excel, tracking over 100 projects simultaneously across multiple domains with classifications up to Top Secret

Peterson AFB, Colorado

Incorporated the $52B KC-46's operational requirements and priorities into the Airborne Networking Ground Interface (ANGI) program. Efforts ensured Initial Operational Capability (IOC) milestones/timeline remained on track and mission critical IT capabilities were properly integrated into the Air Force's next-generation aerial refueling tanker.

Hickam AFB, Hawaii

Executed $2.1M command network overhaul. Built cloud design for proactive defense Continuity of Operations Project. Hardened virtual system against near peer adversariesProgram Management support for Pacific Air Forces Virtual Desktop Infrastructure at five Main Operating Bases. Managed 16 member engineer team comprised of network, storage, virtual desktop.

Kabul Afghanistan

Managed IT support for 300 intelligence personnel including senior leadership. Zero mission loss across four different networks classifications. Enabled 150 intelligence analysts daily reports.Installed and managed unmanned aerial vehicle monitoring suite. Enabled real-time tracking of enemy movements. Protected 2,600 coalition forces and $3.5 million in.

Osan AB, South Korea

Initiated actions to resolve over 350 computer network outages by directing the actions of three parallel agencies. Enabled 250 customer, network dependent, activities with no delay.Oversaw information systems security office; including administering the full range of IA disciplines to include COMSEC, COMPUSEC, EMSEC, and Information Assurance Assessment..

Scott AFB, Illinois

Crafted an automated maintenance request review process. Cut hands-on reviews by 75%. Saved 126 man hours, and accelerated user notifications by 400%. Oversaw 324 vulnerability notifications for 12 bases. Reinforced operations security posture, by coordinating patching of 65,000 computers.

Yokota AB, Japan

Built, tracked, and maintained duty schedules for all personnel in a 24-hour customer support environment. Managed the help desk automated call monitoring system and modified system settings to ensure optimal performance. Conducted daily assurance checks and generated trend analysis reports and assisted with implementation of strategic plans for senior.

Education record

Bachelor'S Degree, Criminal Justice And Corrections

Associate Of Arts And Sciences (Aas), Air And Space Operations Technology

Associate Of Arts And Sciences (Aas), Military Information Systems Technology