Jerrard "Jc" C. Email & Phone Number

Greater Tokyo Area

Honolulu, Hawaii

Infrastructure Security IA and Systems Administration • Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. • Analyze, troubleshoot and resolve issues with IT infrastructure including user systems, servers, storage and network connectivity. • Provide system administration for assigned infrastructure and establish and maintain security as it relates to users. Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment. • Support new infrastructure projects and maintain all configuration documentation for assigned infrastructure. Provide immediate resolution to system issues associated to the thin client hardware or software architecture on a 24/7 basis. • Provide onsite integration and engineering expertise in support of the DPED mission and ISR modernization to include information assurance (IA) support.

Honolulu, Hawaii

Sr Electronic Technician• Applied advanced technical knowledge to fault isolation, scheduling and maintaining complex communications and data systems in accordance with customer standards.• Planned for and executed network hardware installation, testing, and validation.

Honolulu, Hawaii

IT Support Specialist Mid• Managed support for, 4,000 DoD enterprise end-users who experienced problems with their desktops, laptops and software. • Coordinated support requests through REMDY ticketing system, and corrected errors in-person, by phone or using remote tools, including Active Directory, MS Exchange server and MS Remote Desktop• Migrated 2,500 users from Windows 7 to Windows 10, employed User State Migration Tool (USMT) for user backup and restoral

Clarksburg, West Virginia

Coordinated the installation, upgrade and removal of over $500 million dollars’ of IT assets in multiple data center divisions.Managed a central repository of operation & maintenance and project information using SharePoint and Excel, tracking over 100 projects simultaneously across multiple domains with classifications up to Top Secret

Peterson Afb, Colorado

Incorporated the $52B KC-46's operational requirements and priorities into the Airborne Networking Ground Interface (ANGI) program. Efforts ensured Initial Operational Capability (IOC) milestones/timeline remained on track and mission critical IT capabilities were properly integrated into the Air Force's next-generation aerial refueling tanker aircraft.Managed strategic planning and budgeting team for $15M Data at Rest encryption initiative to integrate secure capabilities into 250,000 mobile devices across the DoD enterprise. Results delivered on time and at cost and now ensures only authorized entities permitted access to and use of sensitive information.

Hickam Afb, Hawaii

Executed $2.1M command network overhaul. Built cloud design for proactive defense Continuity of Operations Project. Hardened virtual system against near peer adversariesProgram Management support for Pacific Air Forces Virtual Desktop Infrastructure at five Main Operating Bases. Managed 16 member engineer team comprised of network, storage, virtual desktop engineers. Built virtual machines within VSphere 5.1 to support virtual exchange servers on Windows Server 2008.

Kabul Afghanistan

Managed IT support for 300 intelligence personnel including senior leadership. Zero mission loss across four different networks classifications. Enabled 150 intelligence analysts daily reports.Installed and managed unmanned aerial vehicle monitoring suite. Enabled real-time tracking of enemy movements. Protected 2,600 coalition forces and $3.5 million in wartime assets.Installed and configured Cisco routing device provided classified network support for the Direction of Defense Intelligence Agency and 200 intelligence analysts.

Osan Ab, South Korea

Initiated actions to resolve over 350 computer network outages by directing the actions of three parallel agencies. Enabled 250 customer, network dependent, activities with no delay.Oversaw information systems security office; including administering the full range of IA disciplines to include COMSEC, COMPUSEC, EMSEC, and Information Assurance Assessment. Responded to and directed remediation of more than 100 vulnerabilities per week. Advised allied nations on pertinent information assurance issues.

Scott Afb, Illinois

Crafted an automated maintenance request review process. Cut hands-on reviews by 75%. Saved 126 man hours, and accelerated user notifications by 400%. Oversaw 324 vulnerability notifications for 12 bases. Reinforced operations security posture, by coordinating patching of 65,000 computers.

Yokota Ab, Japan

Built, tracked, and maintained duty schedules for all personnel in a 24-hour customer support environment. Managed the help desk automated call monitoring system and modified system settings to ensure optimal performance. Conducted daily assurance checks and generated trend analysis reports and assisted with implementation of strategic plans for senior leaders. Developed training plans for 57 technicians to ensure proficiency and provided group and one-on-one systems and software training to customers. Monitored area of responsibility for network outages and authorized service interruptions and passed information to technicians answering trouble calls.Resolved Microsoft Exchange email issues by monitoring and reconfiguring malfunctioning message servers; mitigating interruptions for 5,500 base users.Engineered migration of 21,000 joint base users to Microsoft Exchange 2007 from previous Exchange versions. Saved $1.5M in estimated contractor costs. Completed ahead of eleven other bases.

Education record

Bachelor'S Degree, Criminal Justice And Corrections

Associate Of Arts And Sciences (Aas), Air And Space Operations Technology

Associate Of Arts And Sciences (Aas), Military Information Systems Technology