Jerrel Johnson Email & Phone Number

Charlotte, North Carolina, United States

Led strategic program initiatives for prominent health insurance providers including Centene, BCBS of Michigan, and BCBS of Texas. Achieved exceptional results in program optimization, team performance, and compliance adherence.• Sunsetted the Centene program, surpassing annual enrollment goals by 200% during a critical period.• Managed and optimized team and agent performance, ensuring high levels of productivity and efficiency.• Onboarded, coached, and managed team managers to drive continuous improvements in operational processes.• Monitored and maintained accountability for various program metrics, including sales production and conversion rates.• Mastered, communicated, and ensured compliance with regulatory requirements, demonstrating a deep understanding of industry standards.• Served as the direct supervisor for 7 team managers and over 100 agents, overseeing planning, onboarding, training, development, and testing.• Successfully transitioned duties from prior individual GoHealth programs into the Captive065 initiative, streamlining operations and enhancing overall program efficiency.

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Dynamic and detail-oriented professional with a wealth of experience as a Lock Box Associate III at BB&T Treasury Services, overseeing end-to-end processing of retail and wholesale lockbox transactions. Demonstrated expertise in mail management, data entry, reconciliation, and utilizing advanced check imaging equipment.• Processed a diverse range of retail and wholesale lockbox transactions, ensuring accuracy and efficiency for various departments.• Managed the intake of daily remittance mail, expertly sorting, opening, and verifying outgoing mail.• Executed data and item entry, meticulously balancing remittance deposits for precise financial record-keeping.• Resolved rejected items by conducting thorough analysis and re-entered information as required.• Operated advanced check imaging equipment to facilitate efficient processing of financial transactions.• Reviewed and corrected business account reconciliation reports, ensuring accurate and up-to-date financial records.

Charlotte, North Carolina, United States

Results-oriented Check Processing Associate with a proven track record at the Federal Reserve Bank, ensuring precise and efficient processing of bank deposits and debts. Adept at managing diverse responsibilities in a time-sensitive environment with acute attention to detail.• Executed meticulous processing of bank deposits and debts, maintaining a high level of accuracy and compliance with established procedures.• Prepared manifests for local delivery routes, demonstrating organizational skills to optimize delivery efficiency.• Operated within tight dispatch deadlines, showcasing a keen understanding of time-sensitive processing requirements.• Proficiently sorted cash letters and meticulously prepared mail for shipment, contributing to the smooth flow of financial transactions.• Conducted end-of-business processing of deposit transaction documents, ensuring timely and accurate completion of daily financial operations.

Richmond, Virginia, United States

Detail-oriented Mortgage Loan Specialist with a proven track record at SunTrust Mortgage, adept at performing a range of operational duties related to residential, construction, and commercial loans. Committed to maintaining compliance with bank policies, procedures, and relevant laws and regulations.• Executed routine operational duties associated with residential, construction, and commercial loans, ensuring strict adherence to bank policies, procedures, and regulatory requirements.• Played a crucial role in the loan application process, from origination of loan documentation to conducting loan funding and payment processing.• Skillfully prepared final document packages, maintaining accuracy and completeness in accordance with regulatory standards.• Met benchmarks for each investor type, demonstrating a commitment to excellence and achieving high standards in loan processing and management.