● Dealing with emails and post relating to the relevant department● Dealing with incoming and outgoing telephone calls● Booking and rebooking customers appointments● Checking and ordering items for the engineering team as necessary● General administration duties● Departmental reports● Diary management engineers and office staff● Applying geographical/postcode knowledge to book calls in efficiently● Entering customer and account data in the correct format into the… Show more ● Dealing with emails and post relating to the relevant department● Dealing with incoming and outgoing telephone calls● Booking and rebooking customers appointments● Checking and ordering items for the engineering team as necessary● General administration duties● Departmental reports● Diary management engineers and office staff● Applying geographical/postcode knowledge to book calls in efficiently● Entering customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures.● Verifying customer and account data by reviewing, correcting, updating data from both systems when account information is incomplete, inaccurate or missing.● Securing customer information by destroying credit/debit card information once the card has been used to take payment.● In line with the Company Handbook, maintaining operations by following company policies and procedures; reporting needed changes to your nominated manager or the appropriate department.● Maintaining customer confidence and protecting operations by keeping information confidential.● Contribute to team effort by accomplishing related results as needed● Simple indexing and filing of office records● Photocopying, scanning and binding as required Show less

• Taking calls from customers• Offering customer products and services• Calculating customers measurements and any other items required• Arranging fitting appointments and surveyors to measure the property• Logging fitting works into the diary for the contractors. (Diary management) • Performing administrative functions• Completing daily KPI reports• Updating client accounts• Handling all enquiries -• Dealing with customer complaints• Processing customer… Show more • Taking calls from customers• Offering customer products and services• Calculating customers measurements and any other items required• Arranging fitting appointments and surveyors to measure the property• Logging fitting works into the diary for the contractors. (Diary management) • Performing administrative functions• Completing daily KPI reports• Updating client accounts• Handling all enquiries -• Dealing with customer complaints• Processing customer correspondence• Hitting sales target daily, weekly and monthly Show less

• Administrating repairs orders daily received from various residents/clients and allocating according to priority• Approving engineer time sheets• Planning daily works for the engineers (diary management)• Confirming appointments with residents daily• Dealing with clients direct on the phone from al current contract and emails• Completing daily KPI reports• Taking all calls from residents• Booking repair calls using the mapping system • Booking service… Show more • Administrating repairs orders daily received from various residents/clients and allocating according to priority• Approving engineer time sheets• Planning daily works for the engineers (diary management)• Confirming appointments with residents daily• Dealing with clients direct on the phone from al current contract and emails• Completing daily KPI reports• Taking all calls from residents• Booking repair calls using the mapping system • Booking service visits, focusing on compliancy• Ordering parts for engineers to repair all appliances• A mixture of call handling and scheduling engineers regarding social housing/maintenance repairs • Booking follow up visits after a repair• Dealing with complaints made from residents/clients• Logging current jobs onto the job management system database Show less