I was a CSR in the Life & Health Dept. of Affinity Insurance Services. My focus was on sales, retention and billing members' accounts while issuing new policies and preparing initial claims documentation to submit for benefits. I was a liaison between the marketing department, underwriting, medical claims processors and carriers for the customers. I had vast detailed knowledge of the products offered (Life, Health, Disability, Accidental Health, Overhead Expense and Dental) for the… Show more I was a CSR in the Life & Health Dept. of Affinity Insurance Services. My focus was on sales, retention and billing members' accounts while issuing new policies and preparing initial claims documentation to submit for benefits. I was a liaison between the marketing department, underwriting, medical claims processors and carriers for the customers. I had vast detailed knowledge of the products offered (Life, Health, Disability, Accidental Health, Overhead Expense and Dental) for the twenty Associatons we handled.I audited policy packets; maintained members' accounts and claims according to HIPAA guidelines; and answered questions on policy terms and benefits. This involved strong communication skills, detail orientation, conflict management and analytical skills. I also developed procedures for training new employees and cross training. Show less