Jerri Smith Email & Phone Number

Wake Forest, Nc, Us

Remote

• I build and nurture long-term customer relationships through strategic account management, solidifying our commitment and partnership to their success. • Drive customer adoption, product education, and satisfaction to ensure customers gain maximum value from their Secureworks investments.• Develop an in-depth understanding of customer success criteria, initiatives, and use cases so I can support their short- and long-term business goals and renew contracts, upsell current services, or cross-sell new products or services when appropriate.• Proactively collaborate with external partners to ensure clients' contracts are renewed promptly, advocating for their needs and ensuring uninterrupted service.• Conduct quarterly reviews with customers' technology managers and executive leadership to influence decision-making and align business goals. These reviews focus on customer engagement and performance and analyze security data to provide recommendations to build trust and encourage product adoption.• By creating and initiating a plan with customers, I proactively address unmet key objectives, increasing business value outcomes and team behavior. • Serve as the voice of the customer and liaison with internal teams such as Account Executives, Engineers, Product Development, and Security Operations to discuss customer feedback for issue resolution, product enhancements, and new features and innovations.

Raleigh, North Carolina, United States

• Responsible for training, awareness, and communications for RFP & Proposal Express, a global content tool for RFP responses, custom and unsolicited proposals for Sales, Proposal Managers, and Partners.• Deliver awareness and training sessions for current and newly hired sales team members and partners.• Work with users one-on-one to troubleshoot and help with proposal creation and RFP issues. • Run quarterly global sales forums to enhance continuing education.• Create and maintain PowerPoint presentations for training and awareness opportunities. • Create and maintain training materials, including help guides, videos, and support Teams channel for global team members. • Conduct annual interviews with top sales users to gain feedback on content and functionality, understand usage patterns and create awareness. • Advocate on behalf of users for functionality improvements and content changes to increase satisfaction. • Assist with content creation and implementation.

Raleigh-Durham, North Carolina Area

Generate daily revenue reports at the area level, scrutinizing for discrepancies and missing revenue. Participate in Area and District sales calls. Prepare presentations for sales meetings and Quarterly Business Review meetings. Ensure accuracy of forecast and territory management. Responsible for territory assignment governance activities including hierarchy changes, new hire support and opportunity reassignment. Provide subject matter expertise on more complex deals including ELA's, leases, involving multiple countries and/or business units. Train new and existing sales personal on all order management systems and processes. Drive communications with other field organizations when necessary. Drive order processing efficiencies and sales operations process improvements through projects.

Raleigh-Durham, North Carolina Area

Responsible for various tasks associated with order management including order processing, inquiry, and issue resolution. Act as the key liaison between Shared Services and the field team to facilitate the processing of orders. Responsible for providing ad hoc and cyclical reports to sales and sales management. Reconcile bookings and other critical data to track performance and forecast for Sales management. Liaise and assist field sales with commission issues. Provide support with various systems including SAP, Salesforce.com, Business Objects Reporting, and SalesQuest. Assist with on-boarding and training with newly hired sales reps.

Raleigh-Durham, North Carolina Area

Responsible for hiring, training and supervising Sales Assistants for the Raleigh Media Sales office. Coordinated sales support processes and reviewed procedures to ensure they met the goals of the sales team. Implemented new processes and procedures as necessary. Supported General Manager and Local Sales Managers with report generation, local human resource and payroll duties, performance and revenue tracking, project management and office management. Point of contact for the Raleigh office for finance and billing issues. Performed Sales Assistant duties when short staffed.

Raleigh-Durham, North Carolina Area

Supported General Manager and Local Sales Managers with office management, report generation, local human resource and payroll duties, performance tracking and project management. Assisted Account Executives with order entry, copy changes and filing. Evaluated inventory to make up missed commercials, finding opportunities with equal or greater viewer ratings and communicated to the client when necessary. Created presentations and sales materials. Produced and maintained multiple reports including inventory and sponsorship tracking, available packages and current rate information. Point person for Promotions On Demand, Video on Demand and Online orders in the Raleigh Office.