Jerrick Lim Email & Phone Number

Singapore

 Preparing monthly Capacity Planning Governance for out sourced vendors - Conduct Annual Due Diligence on outsource vendor - Preparing Service Level Agreement for outsourced vendors Handling of Memento – In house system to detect internal fraud. Handling of investigation of fraud cases.

Singapore

 Preparing analyst scorecard Preparing monthly Capacity Planning Liaising and preparing Service Level Agreement with various countries Project on migrating administrative function of Falcon system from RAC to GSA

Singapore

 Handling customer’s feedback and complain Handling & investigating enquiries from customers on their accounts Coaching and guiding of sales staff on process and system Checking accounting opening forms and CDD documents before submitting to operation department Approving tellers counter transaction Overseeing and manage tellers at the counters Ensuring ambience of the Branch is in tip top condition

Singapore

 Lead a team of 5 and ensure that the daily process of cards, personal loans, housing renovation loan, personal credit line and balance transfer applications run smoothly. Handle enquires from the sales and the consultant. Work with the product manager on the operation aspect on the launch of new products. Liaise with overseas counterparts with regards to daily operation matters. Investigation with regards to operation aspects of the process in Cards and Loans applications. Preparation of Personal Banker's Guarantee.