Merit Heating and Air is providing a unique approach to solving people's comfort concerns. By using a thorough diagnosis, and client-centered care approach like no other, and solutions that are focused on the clients needs, we have proven many happy home owners,

Am currently exploring my next opportunity. I am excited, nervous, and trying to trust in the process and God through this transition.

-Grew yearly revenue 12% to record revenue numbers across 3 clinics and 15 outreach clinics. -Achieved record profit growth of 20% over previous year. -Replaced customer journey resulting in a 20% increase in patient satisfaction, 10% improvement in provider time, and 28 % revenue growth. The new process also improved efficiencies and created clear and repeatable action steps. -Migrated patient management systems, reducing yearly expenses by $10,000 and improving revenue 6%. The new system integratedautomated processes, eliminated paper charts, and improved clinical charting and communications. -Managed the office using P & Ls & marketing analytics to monitor upper level business performance, improving ROI by 350%. Managed a team of 8, evaluating performance with a personalized KPI management tool, resulting in individual average revenuegrowth by 10%. -Presented over 30 public community seminars to educate the public on hearing loss and the importance of treatment.

-#1 highest revenue growth in 2013, first year in territory-#2 in budget attainment in 2013Achieved these benchmarks through the activities described below:-Managed the largest territory, growing it to a record $12,000,000 in yearly revenue. -Consulted 50 Ear Nose & Throat and Audiology clinics to improve operations, pricing models, marketing planning, and employee performance. -Executed a KPI management tool to improve operational excellence. Engaged practices saw an average of 20% yearly revenue growth. -Facilitated & developed employee engagement seminars to improve workplace synergy, breakdown roadblocks, and establish clear clinical goals and missions. These clinics averaged a 5-10% increase in profitability and a healthier work environment. -Oversaw over 10 clinic acquisitions totaling over $3,00,000 in yearly revenue. Utilized $5,000,000 in company loans for acquisitions, start-up clinics, and expansions, thereby increasing revenue and improving account retention. -Facilitated 16 sales trainings for Audiology departments to improve their patient process and increase patient treatment conversions. Trained 100+ Front Desk staff to improve patient appointment ratios, which resulted in appointment conversions by 40%.

-Increased largest account territory revenue by 15% for 3 consecutive years through new account acquisitions and current accountgrowth. -Built a reporting system to track the company's 409(a) monthly customer deposits and managed the monthly deposit raw data toprovide management accurate balances. -Designed a front desk customer service sales program to improve scheduling, increase patient satisfaction, and call-to-appointmentconversions. -Collaborated with marketing departments to design branding portfolios, implement marketing ROI tracking, and develop marketingplans.