Jerri Knipstein Email & Phone Number

Houston, Tx

Certified ScrumMaster® (CSM) for Data and Analytics Projects which deliver value and provide actionable results for business customers. Function as a servant role for Scrum processes and work with the offshore Scrum team regarding report development and removing bottlenecks to ensure project delivery. Facilitate Scrum events such as Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective. Work closely with the Enterprise Data Warehouse team to deliver analysis for data warehouse development of new datasets and data attributes needed for MS Power BI Reporting. Develop and maintain a MS Teams Site for the Data and Analytics team to improve collaboration and communication with business customers. Organize and facilitate Data and Analytics Meet-Ups for all local employees and contractors to improve their knowledge of Data and Analytics, the services provided and who to contact for information. IMS Scrum Office - Implemented new IMS Scrum Office Processes for the IMS organization. Utilized new tools to automate Scrum Project Metrics and Executive Roll-up Reporting. Co-authored and maintained a Scrum Playbook to support standard Scrum Processes. Served as a Scrum advocate to support other Scrum Masters and Product Owners regarding Scrum framework and processes. Scheduled and facilitated regular Scrum Community of Practice Meetings. Project Management Office (PMO) - Project Manager for IMS Projects as required in addition to Analyst responsibilities. Partnered with IMS Project Management Office (PMO) regarding Project deliverables and Stage Gate Reviews.Data Quality - Project Lead for Data Quality Improvement Projects related to Enterprise customer data. Conducted Data Quality assessments and provided recommendations to Financial Services. Led data quality projects for improving customer and supplier data. Created and maintain Data Strategy SharePoint Sites and developed new SharePoint site to track and manage Certificate Template Maintenance Support.

Bellaire, Tx

Create project documentation as requested by Project Manager (e.g. Project Management Plan, Create PowerPoint Presentations for Project Sponsor meetings Develop Training Roll-Out Plan for employee training Facilitate daily SCRUM Meetings, document and distribute meeting minutes

Houston, Tx

Contractor at American Bureau of Shipping, Houston, TXProvided IMS PMO support for thirty five 2014 IMS projects totaling $23M and thirty six 2013 projects totaling $21.7M. PMO Coordinator support for a $49M Program with first year budget of $11.7MProvided IMS PMO support for IMS PMO Director, 15 Project Managers and 3 Project Coordinators.Developed and maintained IMS PMO SharePoint site utilizing out-of-the-box functionality and SharePoint Designer 2010 as well as the IMS Recruiting, New Hire Orientation and PMO Internal MS SharePoint Sites. Developed and implemented SharePoint Project Site Template to standardize Project repositories. Provided project management expertise and input into existing PMO Framework processes, refined and created new process flows utilizing Visio 2010 including documenting Process Instructions.Collaborated with Project Managers communicate the PMO Framework and required deliverables. Scheduled and conducted Stage Gate Reviews for in-flight projects, documented results and ensured closure of any outstanding actions. Created Project Management Document Templates for required PMO Methodology deliverables.Created PMO Training documentation and User Guides to support PMO Methodology such as; Weekly Status Report Training, Project Kick-Off, Lessons Learned and Risk Management. Tracked Weekly Project Status Report submissions, RAG (Red/Amber/Green) status and project financials and prepared IMS PMO Weekly Project Status Report Summary for IMS PMO Director and IMS CIO.Conducted Project Health Checks and Audits for IMS Projects to ensure project deliverables were in place and worked with projects “in trouble” to understand the issues and proposed Recovery Plan. Managed IMS Recruiting process for New Contractors. Activities included notifying Recruiting Agencies, scheduling interviews, new Contractor on-boarding and off-boarding activities.

Houston, Texas Area

Caring for terminally ill parent.

Houston, Tx

Project Manager for high complexity Payroll Implementation project. Complexity involved implementing new ADP GlobalView Payroll and ADP Enterprise e-Time solutions for HP Canada. The projects were managed in parallel impacting 7,000 employees in 3 HP entities which were utilizing 2 separate Payroll systems and more than 30 manual processes to complete each payroll processing. The project also involved an external Payroll vendor under contract, 2 HP Unions and varied pay frequencies. The objective of the project was to drive global payroll standardization and deliver consistently accurate, efficient, scalable and cost-effective payroll services, deliver best in class metrics and reduce risk while providing business value to HP

Houston, Tx

Coordinated Finance and Global Functions FY12 IT Plan of Record (POR) project submissions to support HP’s annual IT POR process. Submitted 18 Compliance and 11 New Business Innovation project proposals leading to $80.5M 1st year Direct savings/ $233M 3 year’s Cumulative savings / $5B 3 years Indirect savings and 145 headcount efficiencies as per guidelines provided by the HP Global Portfolio Management Office (GPMO).Led project planning team of more than 15+ colleagues representing more than 10 global business process areas through the HP Global Portfolio Management Office IT POR Planning Process insuring required deliverable's were met on time. Collaborated with Business Process Teams to understand, evaluate and document new project requirements in Project Data Sheets and creation of project business cases, benefits and return on investment.Developed and maintained functional SharePoint site to support IT POR Planning Process to provide a standard, organized location for Planners to store Business Cases, Cost Benefit Analysis data and other IT POR Planning critical documentation. Prepared IT POR Status presentations for GBS Management and Executive Reviews for Directors and Vice President, compiled business case presentations for Executive Reviews and reported progress and status of IT POR submissions to GBS and Finance IT POR Planning Teams. Communicated IT POR Process timelines to proposal owners to insure actions were completed on time or ahead of schedule, scheduled and facilitated meetings, provided training, guidance and support to proposal owners regarding IT POR processes, guidelines, tools and IT applications. Partnered with GBS IT POR Coordinator to provide feedback and requirements for new IT POR Planning tools and processes. Prepared presentations and presented at PMO Forums and prepared Newsletter articles related to IT POR Planning activities and status.

Houston, Texas Area

Act as Project Manager for Employee Reimbursements projects responsible for all aspects of project success as well as Global Planning and Development Project Manager with overall responsibility for the successful planning and execution of projects to time, budget and quality requirements. Responsible for all project aspects up to completion of Scoping, Analysis, Design and Construction Phases of the project and successful hand-off of the project to the Global Product Delivery PM for final execution of the project. Mentor colleagues in project management techniquesPlease see the projects link below for more detail regarding projects.Liaison with Employee Reimbursements Information Technology (IT) partners regarding requirements, design and development as well as other Finance Process Teams involved in the project (e.g. Accounts Payable, Tax, Banking, etc.).Managed project scope through the Change Control Process (CR), identified, documented and mitigated project risk, documented and tracked project issues to resolution, planned, controlled and managed project delivery schedules, conducted regular project team meeting throughout the project lifecycle to stay abreast of project status and assist with issue resolution, communicated project status through compilation of Project Status Reporting and regular presentations in project status review meetings and IPO (Integration Planning Office) meetings and mentored team members regarding Project Management processes and techniques. Created and maintained functional Global SharePoint site for the Employee Reimbursements team which provided a global launch page linking to Regional SharePoint sites providing a common look and feel Created and Administered Project Management SharePoint sites and templates for Project Managers providing standardized folder structure according to HP Project Methodology for project management documentation, reports and collaboration

Houston, Tx

Business Systems Analyst - Researched and evaluated automated solutions, developed solution proposals, documented business requirements. Provided technical leadership to identify, evaluate and document business processes, procedures and integrated IT solutions. Consultant and subject matter expert to the business units by providing expertise on application functionality and recommendations regarding system development. Collaborated with technical team and participated in problem solving activities for technical issues. Created user test cases, participated in testing and recorded test results, developed end user training manuals, release notes and conducted end user training sessions. WW Certification & Education (C&E) IT PMO Lead – Led the overall Plan of Record (POR) Process and Portfolio Management Strategy and Planning function contributing Roadmap development, collaborated with business owners to identify and evaluate potential global projects, performed high level project scoping, identified asset retirement opportunities, prepared Project Data Sheets, provided Cost Benefit Analysis and IT resource forecasting. Shared IT PMO processes with business PMO counterparts, prepared status reports, conducted PMO meetings, insured all projects passed corporate IT Security and Product Architecture Reviews, completed TeamPlay Time Tracking, setup project plan and milestones, track project documentation for IT audit controls. IT Project Manager/Project Lead – Utilized quality project management skills to manage and deliver business and IT projects for Global Certification and Education (C&E) applications. Consulted with business units to provide application expertise and recommendations to ensure business objectives were met. Act as liaison for all C&E application business and IT groups. Provided input on project definition and release testing for University platform enhancement releases.Please see the projects link below for more detail regarding projects.

Houston, Texas Area

- Maintained key master data tables in Training Registration Application (University)- Set up Compaq Accreditation plans as defined by Marketing, Sales and NASE programs - Analyzed University modules and establish methods to improve efficiency and data integrity- Implemented procedures and reports for training and marketing programs- Liaison to IT to provide business requirements for new functionality, bug fixes and new applications- Collaborated with other departments to understand reporting needs- Designed and implemented automated schedules for monthly, quarterly and annual reports - Analyzed reports, identified trends and communicated results/recommendations to management- Provided support and served as "subject matter expert" for Geos/subgroups, database and reports- Participated in User Acceptance Testing for new University Releases- Prepared user communications for client server upgrades including upgrade instructions- Maintained schedules for 9 North America Regional Training Rooms- Monitored, issued and tracked NA Training Voucher Program/Sylvan Prometric Testing Vouchers- Executed daily reports to produce class rosters, student certificates and ship to training locations- Input class completions to ensure timely and accurate billing and act as backup Registrar- Trained end users and provided application demonstrations for Training application- Traveled to Europe to train new regions how to use training system

Houston, Tx

Training Schedule Coordinator- Collaborated with IT to provide business requirements for hazardous material & certification system- System Administrator for training record database for over 8,000 students and 500 classes- Determined monthly instructor schedules and published monthly training calendars SONIC- Controlled and coordinated utilization of 15 classrooms in Denver, Houston, and Newark- Audited and authorized employee expense reports and hotel invoices exceeding $800,000/ year- Negotiated room rates and coordinate room lists with hotels and authorize direct billing- Received, entered and monitor class registrations in SONIC and REGISTRARExecutive Secretary/Administrative Secretary- Provided Administrative support to Sr. Director - Provided backup support to Executive Vice President of Reservations Operations- Provided clerical support to management staff in 7 nationwide Reservation Centers- Supported 5 managers and 7 Sales Supervisors in the Reservations Sales Office- Prepared correspondence, proposals, annual budget summaries and Training Manuals- Coordinated attendance and scheduled Second Level Grievance hearings- Planned meetings and arranged travel itineraries- Composed manual airline passesReservation Sales Agent- Provided Customer Service to callers by inputting airline reservations into SONIC - Assist customers with travel itineraries, confirmations and schedule changes