Jerrin Francis Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Mumbai Area, India

Selectial Consultants is a boutique staffing company located in Mumbai since 2018. We have been striving to be successful in creating a global network of highly adept intelligent workforce that can help a company achieve their mission-critical projects and goals. We specialize in BPO’s, IT and start-up hiring.Responsibilities• Responsible for onboarding new clients for the company (At the time client portfolio includes 8direct sourcing and 14 third-party sourcing for major BPO's, insurance, retail and e-commerce sectors pan India).• Client Portfolio includes companies like Teleperformance India, Sitel India, Hexaware, Epicenter, Firstsource, Concentrix etc• Responsible for maintaining existing accounts and new client acquisition.• Managed a team of recruiters and provided timely training and development to all employees.

Mumbai, Maharashtra, India

• Worked for Barclays Bank PLC process (inbound/ upselling and handling escalations)• Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints.• Maintain customer requirements and contribute to the overall improvement of campaigns/accounts.• Achieve call handling targets and standards• Record data accurately• Maintain a positive attitude at all times and ensure there is a high customer service focus• Achieve and exceed daily KPIs as set by the campaign requirements

Abu Dhabi, United Arab Emirates

• Working in a cross functional environment and liaising with different stakeholders while also assisting in administrative tasks such as scheduling meetings, records management, preparingvpurchase orders and managing deliveries.• Identification, receipt and inspection of incoming goods and cross verification with invoices, bills and purchase order.• Receiving indents from user departments, up to date preparation of documents and maintaining records of stock• Replenish the stock of routine & regular items through purchase requisition after getting approval from competent authority.• Management of scrap & condemned items and ensuring its appropriate disposal and maintain proper record for the same.• Order tracking and management, stock issuing, stock transfer, GRN, IPR, preparing LPO/APO, item/asset creation, prioritizing purchase requests in emergency situations.• Liaising with vendors to negotiate the best price and quality products.

Master Of Science, Supply Chain And Project Management, Distinction Average

Bachelor'S Degree, Electrical, Electronics And Communications Engineering